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Cant install AnyConnect (installhelper.exe)

panthera7865
Level 1
Level 1

‎11-27-2016 07:25 AM - edited ‎02-21-2020 09:04 PM

Hello,

I've got a problem. I have used AnyConnect for a long time (6 months), last week it were showing me a error message which was: "failed to load preferences". I restarted my PC and cleared the profiles under: C:\ProgramData\Cisco\Cisco AnyConnect Secure Mobility Client\Profile\ also the  preferences.xlm.

But that didnt worked. So i tried to reinstall AnyConnect. Now there is a new error message: "the file installhelper.exe is not marked for installation" so i cant install AnyConnect. 

Can you help with that? 

My AnyConnect Version is: 4.2.01022 - pre- deploy-k9

I am using Windows 8.1 with the newest Updates.

7 people had this problem
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panthera7865
Level 1
Level 1

‎11-27-2016 07:38 AM

Oh, there is a new version. I dont know why but just installed the 4.3 and it is working for me. 

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