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Beginner

Cisco AnyConnect - Host bound queue is full

 

Due to Covid-19 we are working from home by connecting to office VPN.  Since yesterday entire office was asked to WFH and since then we got some intermittent disconnection issues. 

 

Issue - from home connecting to Cisco VPN is ok, but once connected it intermittent   drops the connection to intranet resource like email, skyup for business and other internal resource. 

 

we also have aruba clearpass agent installed on office notebook and there was 2 observations:

 

1) when exit clearpass and only connected to VPN it work stable for a while.

2) Even you exit clearpass and connected to VPN sometime notebook get hang and you will lose the connection to email and other internal resource while connected to VPN.

 

one of observation during hang and loosing access to internal recourse found out that in anyconnect it showing - Host bound queue is full. ( not sure if this related to this issue or not ) 

 

Attached is the screen capture for host bound queue is full. 

 

Can anyone shed some light on where could be the potential issue here in our network?  Appreciate your help. Thanks. 

3 REPLIES 3
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Cisco Employee

Hi @kaushalparab ,

 

So the connection just hangs but the Anyconnect client does not disconnect?

How long is the hang? If you do not take any action, does the connectivity resume?

During the hang if you look at the Anyconnect client statistics, are they stuck?

Are you using local Firewall rules in the group-policy?

Can you provide the full DART of an affected user?

 

-Gustavo

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So the connection just hangs but the Anyconnect client does not disconnect? - Yes correct

How long is the hang? If you do not take any action, does the connectivity resume? - 2/3 min hang then auto resume connection

During the hang if you look at the Anyconnect client statistics, are they stuck? they dont stuck but there is spick in connections

Are you using local Firewall rules in the group-policy? - yes

Can you provide the full DART of an affected user? yes shortly if posible.


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Beginner

Was a solution provided? Similar issue here.

 

Kind regards

Dirk

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