04-04-2023 02:27 AM
Hi Everyone,
We're having an issue with the AnyConnect client, every time the ethernet cable is disconnected, AnyConnect disables the WiFi adapter, and it requires manually turning it back on.
We've possibly ruled out:
Another laptop with the same setup, drivers, etc, doesn't have the issue.
Collected the DARTS logs, unfortunately can't share them due to company policy.
However, could you guide me where to look in the logs perhaps please?
I checked EventViewer errors from the logs, I don't see anything relating to the network card.
Got also text logs from each module, but not sure in which one I should check and what to look for specifically.
This is what is disabled when network cable is pulled out:
PS: Don't have permanant access to the machine, so I'll have to do a list of all possible solutions at once, can't go back and forth several times unfortunately.
Many thanks in advance for any input/help!
Regards,
Solved! Go to Solution.
04-05-2023 06:50 AM
Thanks everyone for your help.
Issue was lan/wifi switching in bios settings.
04-04-2023 02:35 AM - edited 04-04-2023 02:41 AM
Found something maybe in the Network Access Manager event log that could be related to the adapter:
avr. 03 2023 14:00:12.388 +0200: %NAMUI-3-ERROR_MSG: %[tid=18552]: NAM API (AdapterList): Unexpected multiple mediaTypes in one linkStateNotification
Could it be that?
Found this related report:
Cisco Bug: CSCtq06862 - Crash 32bit in acnamagent.exe: c0000005 in acnamauth.dll
Some more errors from the NAM:
Log Name: Cisco AnyConnect Network Access Manager
Source: NAMUI
Date: 03/04/2023 14:00:12
Event ID: 7003
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: LAPTOPNAME.DOMAIN
Description:
0: LAPTOPNAME: avr. 03 2023 14:00:12.388 +0200: %NAMUI-3-ERROR_MSG: %[tid=18552]: NAM API (AdapterList): Unexpected multiple mediaTypes in one linkStateNotification
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="NAMUI" />
<EventID Qualifiers="58368">7003</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2023-04-03T12:00:12.3882530Z" />
<EventRecordID>17059961</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Cisco AnyConnect Network Access Manager</Channel>
<Computer>LAPTOPNAME.DOMAIN</Computer>
<Security />
</System>
<EventData>
<Data>0: LAPTOPNAME: avr. 03 2023 14:00:12.388 +0200: %NAMUI-3-ERROR_MSG: %[tid=18552]: NAM API (AdapterList): Unexpected multiple mediaTypes in one linkStateNotification</Data>
</EventData>
</Event>
Log Name: Cisco AnyConnect Network Access Manager
Source: NAM
Date: 03/04/2023 13:57:30
Event ID: 7003
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: LAPTOPNAME.DOMAIN
Description:
35: LAPTOPNAME: Apr 03 2023 13:57:30.872 +0200: %NAM-3-ERROR_MSG: %[tid=6132][comp=SAE]: NET (0) NativeWifiMP ConnectScanDropTime 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="NAM" />
<EventID Qualifiers="58368">7003</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2023-04-03T11:57:30.8722476Z" />
<EventRecordID>17058019</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Cisco AnyConnect Network Access Manager</Channel>
<Computer>LAPTOPNAME.DOMAIN</Computer>
<Security />
</System>
<EventData>
<Data>35: LAPTOPNAME: Apr 03 2023 13:57:30.872 +0200: %NAM-3-ERROR_MSG: %[tid=6132][comp=SAE]: NET (0) NativeWifiMP ConnectScanDropTime 0</Data>
</EventData>
</Event>
Log Name: Cisco AnyConnect Network Access Manager
Source: NAM
Date: 03/04/2023 13:57:30
Event ID: 7003
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: LAPTOPNAME.DOMAIN
Description:
34: LAPTOPNAME: Apr 03 2023 13:57:30.872 +0200: %NAM-3-ERROR_MSG: %[tid=6132][comp=SAE]: NET (0) NativeWifiP ConnectScanDropTime 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="NAM" />
<EventID Qualifiers="58368">7003</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2023-04-03T11:57:30.8722476Z" />
<EventRecordID>17058018</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Cisco AnyConnect Network Access Manager</Channel>
<Computer>LAPTOPNAME.DOMAIN</Computer>
<Security />
</System>
<EventData>
<Data>34: LAPTOPNAME: Apr 03 2023 13:57:30.872 +0200: %NAM-3-ERROR_MSG: %[tid=6132][comp=SAE]: NET (0) NativeWifiP ConnectScanDropTime 0</Data>
</EventData>
</Event>
Log Name: Cisco AnyConnect Network Access Manager
Source: NAM
Date: 03/04/2023 13:57:30
Event ID: 7003
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: LAPTOPNAME.DOMAIN
Description:
31: LAPTOPNAME: Apr 03 2023 13:57:30.344 +0200: %NAM-3-ERROR_MSG: %[tid=6132][comp=SAE]: NET (0) ***ERROR: S_enableAutoConf: Autoconf could not be Enabled, err = 5023.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="NAM" />
<EventID Qualifiers="58368">7003</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2023-04-03T11:57:30.3442456Z" />
<EventRecordID>17058006</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Cisco AnyConnect Network Access Manager</Channel>
<Computer>LAPTOPNAME.DOMAIN</Computer>
<Security />
</System>
<EventData>
<Data>31: LAPTOPNAME: Apr 03 2023 13:57:30.344 +0200: %NAM-3-ERROR_MSG: %[tid=6132][comp=SAE]: NET (0) ***ERROR: S_enableAutoConf: Autoconf could not be Enabled, err = 5023.</Data>
</EventData>
</Event>
Log Name: Cisco AnyConnect Network Access Manager
Source: NAM
Date: 03/04/2023 13:56:05
Event ID: 7003
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: LAPTOPNAME.DOMAIN
Description:
346: LAPTOPNAME: Apr 03 2023 13:56:05.121 +0200: %NAM-3-ERROR_MSG: %[tid=24224]: Internal error 11, contact software manufacturer
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="NAM" />
<EventID Qualifiers="58368">7003</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2023-04-03T11:56:05.1216018Z" />
<EventRecordID>17057889</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Cisco AnyConnect Network Access Manager</Channel>
<Computer>LAPTOPNAME.DOMAIN</Computer>
<Security />
</System>
<EventData>
<Data>346: LAPTOPNAME: Apr 03 2023 13:56:05.121 +0200: %NAM-3-ERROR_MSG: %[tid=24224]: Internal error 11, contact software manufacturer</Data>
</EventData>
</Event>
Log Name: Cisco AnyConnect Network Access Manager
Source: NAM
Date: 03/04/2023 13:56:05
Event ID: 7003
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: LAPTOPNAME.DOMAIN
Description:
344: LAPTOPNAME: Apr 03 2023 13:56:05.121 +0200: %NAM-3-ERROR_MSG: %[tid=2396]: Internal error 11, contact software manufacturer
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="NAM" />
<EventID Qualifiers="58368">7003</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2023-04-03T11:56:05.1216018Z" />
<EventRecordID>17057887</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Cisco AnyConnect Network Access Manager</Channel>
<Computer>LAPTOPNAME.DOMAIN</Computer>
<Security />
</System>
<EventData>
<Data>344: LAPTOPNAME: Apr 03 2023 13:56:05.121 +0200: %NAM-3-ERROR_MSG: %[tid=2396]: Internal error 11, contact software manufacturer</Data>
</EventData>
</Event>
Log Name: Cisco AnyConnect Network Access Manager
Source: NAM
Date: 03/04/2023 13:56:05
Event ID: 7003
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: LAPTOPNAME.DOMAIN
Description:
342: LAPTOPNAME: Apr 03 2023 13:56:05.121 +0200: %NAM-3-ERROR_MSG: %[tid=2396]: Internal error 11, contact software manufacturer
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="NAM" />
<EventID Qualifiers="58368">7003</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2023-04-03T11:56:05.1216018Z" />
<EventRecordID>17057885</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Cisco AnyConnect Network Access Manager</Channel>
<Computer>LAPTOPNAME.DOMAIN</Computer>
<Security />
</System>
<EventData>
<Data>342: LAPTOPNAME: Apr 03 2023 13:56:05.121 +0200: %NAM-3-ERROR_MSG: %[tid=2396]: Internal error 11, contact software manufacturer</Data>
</EventData>
</Event>
Log Name: Cisco AnyConnect Network Access Manager
Source: NAM
Date: 03/04/2023 13:56:05
Event ID: 7003
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: LAPTOPNAME.DOMAIN
Description:
340: LAPTOPNAME: Apr 03 2023 13:56:05.121 +0200: %NAM-3-ERROR_MSG: %[tid=2396]: Internal error 11, contact software manufacturer
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="NAM" />
<EventID Qualifiers="58368">7003</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2023-04-03T11:56:05.1216018Z" />
<EventRecordID>17057883</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Cisco AnyConnect Network Access Manager</Channel>
<Computer>LAPTOPNAME.DOMAIN</Computer>
<Security />
</System>
<EventData>
<Data>340: LAPTOPNAME: Apr 03 2023 13:56:05.121 +0200: %NAM-3-ERROR_MSG: %[tid=2396]: Internal error 11, contact software manufacturer</Data>
</EventData>
</Event>
Log Name: Cisco AnyConnect Network Access Manager
Source: NAM
Date: 03/04/2023 13:56:05
Event ID: 7003
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: LAPTOPNAME.DOMAIN
Description:
338: LAPTOPNAME: Apr 03 2023 13:56:05.121 +0200: %NAM-3-ERROR_MSG: %[tid=2396]: Internal error 11, contact software manufacturer
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="NAM" />
<EventID Qualifiers="58368">7003</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2023-04-03T11:56:05.1216018Z" />
<EventRecordID>17057881</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Cisco AnyConnect Network Access Manager</Channel>
<Computer>LAPTOPNAME.DOMAIN</Computer>
<Security />
</System>
<EventData>
<Data>338: LAPTOPNAME: Apr 03 2023 13:56:05.121 +0200: %NAM-3-ERROR_MSG: %[tid=2396]: Internal error 11, contact software manufacturer</Data>
</EventData>
</Event>
Log Name: Cisco AnyConnect Network Access Manager
Source: NAMUI
Date: 03/04/2023 13:54:19
Event ID: 7003
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: LAPTOPNAME.DOMAIN
Description:
0: LAPTOPNAME: avr. 03 2023 13:54:19.241 +0200: %NAMUI-3-ERROR_MSG: %[tid=4420]: NAM API (AdapterList): Unexpected multiple mediaTypes in one linkStateNotification
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="NAMUI" />
<EventID Qualifiers="58368">7003</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2023-04-03T11:54:19.2420399Z" />
<EventRecordID>17057835</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Cisco AnyConnect Network Access Manager</Channel>
<Computer>LAPTOPNAME.DOMAIN</Computer>
<Security />
</System>
<EventData>
<Data>0: LAPTOPNAME: avr. 03 2023 13:54:19.241 +0200: %NAMUI-3-ERROR_MSG: %[tid=4420]: NAM API (AdapterList): Unexpected multiple mediaTypes in one linkStateNotification</Data>
</EventData>
</Event>
Log Name: Cisco AnyConnect Network Access Manager
Source: NAM
Date: 03/04/2023 13:54:11
Event ID: 7003
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: LAPTOPNAME.DOMAIN
Description:
32: LAPTOPNAME: Apr 03 2023 13:54:11.491 +0200: %NAM-3-ERROR_MSG: %[tid=2396][comp=SAE]: NET (0) NativeWifiMP ConnectScanDropTime 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="NAM" />
<EventID Qualifiers="58368">7003</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2023-04-03T11:54:11.4910525Z" />
<EventRecordID>17057527</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Cisco AnyConnect Network Access Manager</Channel>
<Computer>LAPTOPNAME.DOMAIN</Computer>
<Security />
</System>
<EventData>
<Data>32: LAPTOPNAME: Apr 03 2023 13:54:11.491 +0200: %NAM-3-ERROR_MSG: %[tid=2396][comp=SAE]: NET (0) NativeWifiMP ConnectScanDropTime 0</Data>
</EventData>
</Event>
Log Name: Cisco AnyConnect Network Access Manager
Source: NAM
Date: 03/04/2023 13:54:11
Event ID: 7003
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: LAPTOPNAME.DOMAIN
Description:
31: LAPTOPNAME: Apr 03 2023 13:54:11.491 +0200: %NAM-3-ERROR_MSG: %[tid=2396][comp=SAE]: NET (0) NativeWifiP ConnectScanDropTime 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="NAM" />
<EventID Qualifiers="58368">7003</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2023-04-03T11:54:11.4910525Z" />
<EventRecordID>17057526</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Cisco AnyConnect Network Access Manager</Channel>
<Computer>LAPTOPNAME.DOMAIN</Computer>
<Security />
</System>
<EventData>
<Data>31: LAPTOPNAME: Apr 03 2023 13:54:11.491 +0200: %NAM-3-ERROR_MSG: %[tid=2396][comp=SAE]: NET (0) NativeWifiP ConnectScanDropTime 0</Data>
</EventData>
</Event>
Log Name: Cisco AnyConnect Network Access Manager
Source: NAM
Date: 03/04/2023 13:54:10
Event ID: 7003
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: LAPTOPNAME.DOMAIN
Description:
1116: LAPTOPNAME: Apr 03 2023 13:54:10.437 +0200: %NAM-3-ERROR_MSG: %[tid=20724]: Internal error 2, contact software manufacturer
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="NAM" />
<EventID Qualifiers="58368">7003</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2023-04-03T11:54:10.4373060Z" />
<EventRecordID>17053058</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Cisco AnyConnect Network Access Manager</Channel>
<Computer>LAPTOPNAME.DOMAIN</Computer>
<Security />
</System>
<EventData>
<Data>1116: LAPTOPNAME: Apr 03 2023 13:54:10.437 +0200: %NAM-3-ERROR_MSG: %[tid=20724]: Internal error 2, contact software manufacturer</Data>
</EventData>
</Event>
Log Name: Cisco AnyConnect Network Access Manager
Source: NAM
Date: 03/04/2023 13:54:10
Event ID: 7003
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: LAPTOPNAME.DOMAIN
Description:
1031: LAPTOPNAME: Apr 03 2023 13:54:10.285 +0200: %NAM-3-ERROR_MSG: %[tid=20852]: Internal error 11, contact software manufacturer
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="NAM" />
<EventID Qualifiers="58368">7003</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2023-04-03T11:54:10.2852521Z" />
<EventRecordID>17052972</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Cisco AnyConnect Network Access Manager</Channel>
<Computer>LAPTOPNAME.DOMAIN</Computer>
<Security />
</System>
<EventData>
<Data>1031: LAPTOPNAME: Apr 03 2023 13:54:10.285 +0200: %NAM-3-ERROR_MSG: %[tid=20852]: Internal error 11, contact software manufacturer</Data>
</EventData>
</Event>
Log Name: Cisco AnyConnect Network Access Manager
Source: NAM
Date: 03/04/2023 13:54:10
Event ID: 7003
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: LAPTOPNAME.DOMAIN
Description:
1023: LAPTOPNAME: Apr 03 2023 13:54:10.284 +0200: %NAM-3-ERROR_MSG: %[tid=10752]: Internal error 11, contact software manufacturer
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="NAM" />
<EventID Qualifiers="58368">7003</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2023-04-03T11:54:10.2842473Z" />
<EventRecordID>17052964</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Cisco AnyConnect Network Access Manager</Channel>
<Computer>LAPTOPNAME.DOMAIN</Computer>
<Security />
</System>
<EventData>
<Data>1023: LAPTOPNAME: Apr 03 2023 13:54:10.284 +0200: %NAM-3-ERROR_MSG: %[tid=10752]: Internal error 11, contact software manufacturer</Data>
</EventData>
</Event>
Log Name: Cisco AnyConnect Network Access Manager
Source: NAM
Date: 03/04/2023 13:54:10
Event ID: 7003
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: LAPTOPNAME.DOMAIN
Description:
1021: LAPTOPNAME: Apr 03 2023 13:54:10.283 +0200: %NAM-3-ERROR_MSG: %[tid=20724]: Internal error 11, contact software manufacturer
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="NAM" />
<EventID Qualifiers="58368">7003</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2023-04-03T11:54:10.2832478Z" />
<EventRecordID>17052962</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Cisco AnyConnect Network Access Manager</Channel>
<Computer>LAPTOPNAME.DOMAIN</Computer>
<Security />
</System>
<EventData>
<Data>1021: LAPTOPNAME: Apr 03 2023 13:54:10.283 +0200: %NAM-3-ERROR_MSG: %[tid=20724]: Internal error 11, contact software manufacturer</Data>
</EventData>
</Event>
04-05-2023 06:50 AM
Thanks everyone for your help.
Issue was lan/wifi switching in bios settings.
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