Cisco AnyConnect secure mobility client "Authentication failed"

[farazkhan206]

Hello,

I am trying to log in to my work lap top using our VPN. I need to connect to the VPN before I can even log into windows so I am trying to connect at the windows log in screen.

Each time I select the dual monitor icon as it brings up the cisco any connect mobility client window at the windows login screen, to connect to our VPN, I keep getting an error message saying "Authentication Failed" when clicking on VPN and trying to connect. 

IT is unsure how to fix the issue, so I am posting here to get any troubleshooting ideas or ways to fix it.

Any ideas would be appreciated, thanks!

(I am able to use a token and connect and log in that way, however that is not feasible every time, so trying to get a fix that allows me to log in on my own and connect on my own)

[Marvin Rhoads]

If the VPN is setup to require a hardware token, it probably uses a user or device certificate on that token which is a mandatory part of the VPN authentication.

To not use a token would violate the security policy, which is why you get the "Authentication failed" message.

[farazkhan206]

Thanks Marvin. So the rest of my coworkers are able to just connect normally without using a token, looks like I'm the only one facing the issue. Is there a way to have them change the security policy for my profile or computer to allow me to connect without a token? If so, do you know what the steps would be so that I can let the IT team know and they can try to see if that fixes the issue? Thanks!

[Marvin Rhoads]

The required authentication method is not set on your local computer - it is set on the VPN headend. Your IT team would have to check there, ideally looking at logs and debugs while you try to authenticate.