Cisco Secure Client Management

[Philip D'Ath]

What is the process to register new clients with the Cisco Secure Client cloud management platform, located here:
https://secure-client.apjc.security.cisco.com/

This used to be part of SecureX (which went EOL).  This is the seperate client management that was spun out of it.  I can manage all my existing clients using it fine, I just can't figure out how to register new clients to use it.

Specifically, I use this platform to manage AnyConnect profiles and Secure Client versions.

[Marvin Rhoads]

@Philip D'Ath you should be able to download the network installer from your Deployment page. That *should" include the Cloud Management installer with associated profile to tie it into your deployment.

I just tried it myself and, while it installed OK, I did not see the client show up in my client management page in the web portal. I'm not sure if I need to wait until the scheduled check-in or if there's a bug in the installer. I did not see it create a CM directory in the C:\ProgramData\Cisco\Cisco Secure Client folder as I would have expected.

[Philip D'Ath]

When I say client, I mean "ABC Ltd".  What is the process to register new customers/businesses in the web portal.  Once they are registered you can create a profile and download the network installer.

[Marvin Rhoads]

Ah OK - I understand the question now.

I think it may require a TAC request to provision a new "Organization" as the systems calls that. I've inquired with Cisco and will let you know what I find out.

Meanwhile the endpoint that I registered yesterday did eventually show up in my portal. It appears to take a couple of hours to check in (or maybe a reboot).

[Philip D'Ath]

To follow up on this; the only process to onboard a new customer is to use TAC.  I have had a lot of people involved from Cisco, and to date we have been unable to find anyone in TAC who can do this.  It seems everyone has been only TAC can do it, but no one has told TAC the process.

[syadav2]

1. Open a new TAC case, customers must first meet the entitlement requirements. Once these requirements are satisfied, please select “XDR - Administration” from the manual selection menu.

   To ensure a faster resolution, please provide the following information:

- Name of the Admin for the new Secure Client Cloud Management tenant.

- Email of the Admin for the new Secure Client Cloud Management tenant.

- Desired name for the new Secure Client Cloud Management tenant.

- The region where the tenant should reside.

[Philip D'Ath]

I will give this a try next time.