Cisco VPN Client - Poor Video Resolution

[andersgv]

I have a customer that installed VPN Client version 4.8.01.0300 and now, when she starts the client, her video resolution will change from High Quality (32bit) color to a basic color scheme (16 bit). It looks awful. She can change the video setting once the client software is started and it is fine or change it to 32bit after the client session, but the next time she starts the client, it goes back to 16bit. I have looked, but can't find a solution to this.

[#2]

I think it could be a problem with the device driver or the video codec. It can be checked by playing some other video clips locally stored or playing a streaming video.