Entrust/Entelligence client logs out if VPN set to Launch at Windows Logon

[chris_allison]

If you are using the Entrust Client with the VPN Client and set up the VPN to run at windows logon we have found that when you have logged onto windows, that Entrust has loggout out, on Windows 2000.

Has anyone had this problem and know of a way round this as the users have to Logon to Entrust twice ?

[j-block]

This is possibly the issue you are running into:

CSCdu29239: When using VPN Client with Start Before Logon (Windows NT and 2000) and Entrust Entelligence, the Entrust tray icon indicates that it is "logged out" once in Windows. It is really logged in, just not in the normal Windows desktop. The reason for this is that the context that Entrust was logged into was on the "Logon desktop". This is an Entrust issue, not a VPN Client problem.

Entrust operates normally once logged into within Windows.

http://www.cisco.com/univercd/cc/td/doc/product/vpn/client/rel3_5_4/354_3kcl.htm

[chris_allison]

Hi John,

Thanks for your input. It has been most helpful.

Yes we have come to the same Conclusion. If you have come accross this problem before have you, or do you know if anyone, raised a support call with Entrust regarding this problem ?

We have placed a call with them and, as yet, have not received a satisfactory reply.