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How to regain full Admin privileges on Cisco VPN Concentrator


Hi There,

After much to-ing and fro-ing, we were finally able to console into the

Cisco VPN 3020 Concentrator and login with the "admin" user account.

However to our surprise, we weren't able to gain full admin privileges to all areas

of the menu (see below).

For example, we are trying to turn off TACACS+ authentication by going to

Administration > Access Rights but that option is not available. We'd also

like to get a backup of the unit but the File Management isn't available.

Has anybody encountered this before and what can we do to gain full ADMIN access

given that we've logged in as the ADMIN user already???? Cisco has knocked back out

TAC case because the unit is no longer supported.

1) Configuration

2) Administration

3) Monitoring

4) Save changes to Config file

5) Help Information

6) Exit

drdbwdcvpncon01: Main -> 2

-) Administer Sessions

-) Software Update

-) System Reboot

-) Reboot Status

5) Ping

6) Traceroute

-) Access Rights

-) File Management

-) Certificate Management

10) Back

System Status


VPN Concentrator Type: 3020

Bootcode Rev:

  Cisco Systems, Inc./VPN 3000 Concentrator Series Version 4.0.Rel Mar 25 2003 15:45:12

Software Rev:

  Cisco Systems, Inc./VPN 3000 Concentrator Version 4.7.2.L Jun 11 2007 11:40:29

Up For 28d 21:07:38

Up Since 08/13/2012 11:35:41

RAM Size: 512 MB (Memory Status: Green)

      Fan         |    Temperature

Fan 1    Fan 2   |   CPU       Cage


3668 RPM  3649 RPM   28C/82F  28C/82F



2 Replies 2

Jennifer Halim
Cisco Employee
Cisco Employee

Do you have access to the TACACS server?

If you do, it's possible that the admin rights for the "admin" account of the VPN Concentrator is configured on the TACACS server, and you can just change it from Restricted access (Read only) access to Full access.

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