Hi Stewart
I hope the Cisco BU are monitoring these threads.
This is exactly what happened to me during an upgrade from a pair of 5510s to 5515Xs. You have to repurchase all of the additional licenses - even though I was planning on using CTMP to return the original hardware to Cisco!
It is totally ridiculous that a customer needs to repurchase licenses that they have already paid for. I tried in vain to escalate through my Cisco account team and the BU, and they wouldn't budge. The excuse was that Cisco had no licensing process to invalidate existing licenses so couldn't guarantee that the customer wouldn't carry on using the 5510s (despite me planning on using CTMP to return the original product to Cisco). In any case, why should my customer care that the problem is caused by Cisco being unable to handle licensing?
In the end the customer lost patience and bought Palo Alto instead. I couldn't blame them. I fed that back to my account team as well with no response.
Unless we complain, this isn't going to be changed. I suggest you also try and escalate through your account team.
Sorry to be the bearer of bad news.
Barry Hesk
Intrinsic Network Solutions
