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Mac cannot connect to VPN EXC_BAD_ACCESS (SIGSEGV)
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01-04-2023 10:23 AM
I have a mac that will not connect to vpn. The application will open just fine but once you try to connect it crashes and outputs this huge log.
-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
Process: Cisco AnyConnect Secure Mobility Client [27790]
Path: /Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app/Contents/MacOS/Cisco AnyConnect Secure Mobility Client
Identifier: com.cisco.anyconnect.gui
Version: 4.10.05111 (4.10.05111)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501
Date/Time: 2023-01-04 12:25:18.5315 -0500
OS Version: macOS 12.6.2 (21G320)
Report Version: 12
Bridge OS Version: 7.1 (20P2059)
Anonymous UUID: E6190D34-4721-17B1-71F7-68DEC08D6661
Sleep/Wake UUID: 9B8C3D8F-ADE2-4C86-8AE4-C45353D71FD1
Time Awake Since Boot: 120000 seconds
Time Since Wake: 7460 seconds
System Integrity Protection: enabled
Crashed Thread: 7
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00001fd2aeca8b20
Exception Codes: 0x0000000000000001, 0x00001fd2aeca8b20
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [27790]
VM Region Info: 0x1fd2aeca8b20 is not in any region. Bytes after previous region: 34984907877153 Bytes before following region: 70563380163808
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
mapped file 11e1e1000-11fc8e000 [ 26.7M] r--/r-- SM=ALI ...t_id=e9b57703
---> GAP OF 0x5ffee0372000 BYTES
MALLOC_NANO 600000000000-600008000000 [128.0M] rw-/rwx SM=PRV
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x7ff81324397a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x7ff813243ce8 mach_msg + 56
2 CoreFoundation 0x7ff81334736d __CFRunLoopServiceMachPort + 319
3 CoreFoundation 0x7ff8133459f8 __CFRunLoopRun + 1276
4 CoreFoundation 0x7ff813344e3c CFRunLoopRunSpecific + 562
5 HIToolbox 0x7ff81bff45e6 RunCurrentEventLoopInMode + 292
6 HIToolbox 0x7ff81bff434a ReceiveNextEventCommon + 594
7 HIToolbox 0x7ff81bff40e5 _BlockUntilNextEventMatchingListInModeWithFilter + 70
8 AppKit 0x7ff815d7efad _DPSNextEvent + 927
9 AppKit 0x7ff815d7d66a -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1394
10 AppKit 0x7ff815d6fd19 -[NSApplication run] + 586
11 AppKit 0x7ff815d43c97 NSApplicationMain + 817
12 dyld 0x11e12e52e start + 462
Thread 1:
0 libsystem_pthread.dylib 0x7ff81327bf48 start_wqthread + 0
Thread 2:
0 libsystem_pthread.dylib 0x7ff81327bf48 start_wqthread + 0
Thread 3:
0 libsystem_pthread.dylib 0x7ff81327bf48 start_wqthread + 0
Thread 4:
0 libsystem_pthread.dylib 0x7ff81327bf48 start_wqthread + 0
Thread 5:
0 libsystem_pthread.dylib 0x7ff81327bf48 start_wqthread + 0
Thread 6:
0 libsystem_kernel.dylib 0x7ff81324bd5a __select + 10
1 libvpncommon.dylib 0x10f248180 cvc_select + 160
2 libvpncommon.dylib 0x10f16dd7c CEventList::WaitOnEvents(unsigned int, bool) + 668
3 libvpnapi.dylib 0x10f39f35e 0x10f390000 + 62302
4 libvpnapi.dylib 0x10f3a7d4c 0x10f390000 + 97612
5 libsystem_pthread.dylib 0x7ff8132804e1 _pthread_start + 125
6 libsystem_pthread.dylib 0x7ff81327bf6b thread_start + 15
Thread 7 Crashed:
0 libobjc.A.dylib 0x7ff81311601f objc_release + 31
1 CoreFoundation 0x7ff8132e9612 __RELEASE_OBJECTS_IN_THE_ARRAY__ + 119
2 CoreFoundation 0x7ff8132e9554 -[__NSArrayM dealloc] + 286
3 libvpncommoncrypt.dylib 0x10ea89c83 CMacCertStore::enumCertsFromKeychain(__SecKeychain*, std::__1::list<CCertificate*, std::__1::allocator<CCertificate*> >&) + 723
4 libvpncommoncrypt.dylib 0x10ea892d7 CMacCertStore::Enumerate(eCertType, std::__1::list<CCertificate*, std::__1::allocator<CCertificate*> >&) + 343
5 libvpncommoncrypt.dylib 0x10ea4b9fb CCollectiveCertStore::Enumerate(eCertType, std::__1::list<CCertificate*, std::__1::allocator<CCertificate*> >&) + 107
6 libvpncommoncrypt.dylib 0x10ea42232 CCertStore::GetCertificates(CERT_ENTRY*, CCertNameList*, std::__1::list<CCertificate*, std::__1::allocator<CCertificate*> >&) + 114
7 libvpncommoncrypt.dylib 0x10ea4bdb6 CCollectiveCertStore::GetCertificates(CERT_ENTRY*, CCertNameList*, std::__1::list<CCertificate*, std::__1::allocator<CCertificate*> >&) + 70
8 libvpncommoncrypt.dylib 0x10ea3e701 CCertHelper::GetClientCertificates(CERT_ENTRY*, CCertNameList*, std::__1::list<CCertificate*, std::__1::allocator<CCertificate*> >&, unsigned int) + 209
9 libvpnapi.dylib 0x10f39b112 0x10f390000 + 45330
10 libvpnapi.dylib 0x10f39b892 0x10f390000 + 47250
11 libvpnapi.dylib 0x10f3b775b 0x10f390000 + 161627
12 libvpnapi.dylib 0x10f3b2653 0x10f390000 + 140883
13 libvpnapi.dylib 0x10f3ac7f8 0x10f390000 + 116728
14 libvpnapi.dylib 0x10f3abc09 0x10f390000 + 113673
15 libvpnapi.dylib 0x10f3a7d4c 0x10f390000 + 97612
16 libsystem_pthread.dylib 0x7ff8132804e1 _pthread_start + 125
17 libsystem_pthread.dylib 0x7ff81327bf6b thread_start + 15
Thread 8:
0 libsystem_kernel.dylib 0x7ff81324bd5a __select + 10
1 libvpncommon.dylib 0x10f248180 cvc_select + 160
2 libvpncommon.dylib 0x10f16ca5c CCEvent::WaitEvent(unsigned int, bool, bool) + 396
3 libvpnapishim.dylib 0x119310d85 0x1192ce000 + 273797
4 libvpnapishim.dylib 0x1193112f1 0x1192ce000 + 275185
5 libvpncommon.dylib 0x10f204c8c CThread::entryPoint(void*) + 28
6 libsystem_pthread.dylib 0x7ff8132804e1 _pthread_start + 125
7 libsystem_pthread.dylib 0x7ff81327bf6b thread_start + 15
Thread 9:
0 libsystem_kernel.dylib 0x7ff81324834e kevent + 10
1 libacumbrellaapi.dylib 0x119775011 0x119746000 + 192529
2 libacumbrellaapi.dylib 0x119774dd8 0x119746000 + 191960
3 libacumbrellaapi.dylib 0x119774b55 0x119746000 + 191317
4 libacumbrellaapi.dylib 0x119772460 0x119746000 + 181344
5 libboost_thread.dylib 0x10e93a528 0x10e938000 + 9512
6 libsystem_pthread.dylib 0x7ff8132804e1 _pthread_start + 125
7 libsystem_pthread.dylib 0x7ff81327bf6b thread_start + 15
Thread 10:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x7ff81324397a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x7ff813243ce8 mach_msg + 56
2 CoreFoundation 0x7ff81334736d __CFRunLoopServiceMachPort + 319
3 CoreFoundation 0x7ff8133459f8 __CFRunLoopRun + 1276
4 CoreFoundation 0x7ff813344e3c CFRunLoopRunSpecific + 562
5 AppKit 0x7ff815eec9ce _NSEventThread + 132
6 libsystem_pthread.dylib 0x7ff8132804e1 _pthread_start + 125
7 libsystem_pthread.dylib 0x7ff81327bf6b thread_start + 15
Thread 11:
0 libsystem_pthread.dylib 0x7ff81327bf48 start_wqthread + 0
Thread 12:
0 libsystem_pthread.dylib 0x7ff81327bf48 start_wqthread + 0
Thread 7 crashed with X86 Thread State (64-bit):
rax: 0x00001fd2aeca8b00 rbx: 0x0000000000000002 rcx: 0x00001fd2aeca8b00 rdx: 0x0000000000007f03
rdi: 0x0000600002848b00 rsi: 0x0000000000007f03 rbp: 0x000070000db01b80 rsp: 0x000070000db01b48
r8: 0x0000000000000a40 r9: 0x0000000000000040 r10: 0x00007ff85483c080 r11: 0x00007ff81331afd8
r12: 0x0000000000000003 r13: 0x0000600003d5c860 r14: 0x0000000000000000 r15: 0x0000600003d5c860
rip: 0x00007ff81311601f rfl: 0x0000000000010206 cr2: 0x00001fd2aeca8b20
Logical CPU: 12
Error Code: 0x00000004 (no mapping for user data read)
Trap Number: 14
Thread 7 instruction stream:
48 85 ff 74 76 89 f8 83-e0 01 48 85 c0 75 6c 48 H..tv.....H..ulH
8b 07 48 b9 f8 ff ff ff-ff 7f 00 00 48 21 c1[48] ..H.........H!.H <==
8b 51 20 f6 c2 04 74 54-a8 01 74 72 48 b9 00 00 .Q ...tT..trH...
00 00 00 00 80 00 48 ba-00 00 00 00 00 00 00 01 ......H.........
48 39 c8 72 36 48 89 c6-48 29 d6 72 17 f0 48 0f H9.r6H..H).r..H.
b1 37 74 22 a8 01 75 e8-31 f6 ba 01 00 00 00 e9 .7t"..u.1.......
46 cd 01 00 48 85 c8 75-3d 48 8b 35 18 d1 8d 41 F...H..u=H.5...A
ff 25 da 70 e6 3f 48 39-ce 72 ee c3 66 83 79 1c .%.p.?H9.r..f.y.
00 79 0e 83 e2 02 48 85-d2 74 06 f6 41 28 02 75 .y....H..t..A(.u
1f 48 8b 35 40 d0 8d 41-ff 25 b2 70 e6 3f f6 41 .H.5@..A.%.p.?.A
1c 01 74 b4 eb d5 be 01-00 00 00 e9 4c a3 00 00 ..t.........L...
48 8b 05 41 8c 89 41 ff-e0 90 90 90 90 90 90 90 H..A..A.........
Binary Images:
0x7ff813242000 - 0x7ff813279fff libsystem_kernel.dylib (*) <07ad083c-2835-3d18-bb6d-6f081840c8a4> /usr/lib/system/libsystem_kernel.dylib
0x7ff8132c7000 - 0x7ff8137c9fff com.apple.CoreFoundation (6.9) <93c48919-68af-367e-9a67-db4159bc962c> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7ff81bfc6000 - 0x7ff81c2b9fff com.apple.HIToolbox (2.1.1) <06fdecd6-9f69-397b-b1e2-a8226c0ba7ed> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x7ff815d40000 - 0x7ff816bcffff com.apple.AppKit (6.9) <af3d9501-0abf-3c79-955c-c42c29af6351> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x11e129000 - 0x11e194fff dyld (*) <b53641ea-6cd4-39c9-9b14-59c92cfd9584> /usr/lib/dyld
0x7ff81327a000 - 0x7ff813285fff libsystem_pthread.dylib (*) <b5454e27-e8c7-3fdb-b77f-714f1e82e70b> /usr/lib/system/libsystem_pthread.dylib
0x10f164000 - 0x10f2ebfff libvpncommon.dylib (*) <122947ab-dab4-3945-86e4-41e353e1b39b> /opt/cisco/*/libvpncommon.dylib
0x10f390000 - 0x10f4d3fff libvpnapi.dylib (*) <a1a60e1f-f749-3395-9bbe-63504fec621a> /opt/cisco/*/libvpnapi.dylib
0x7ff81310d000 - 0x7ff813146fff libobjc.A.dylib (*) <4d9b0dca-7151-3875-b98e-b255db8267a8> /usr/lib/libobjc.A.dylib
0x10ea34000 - 0x10ea9ffff libvpncommoncrypt.dylib (*) <580c4a97-ca2e-3e40-9d86-1212b42c7bf1> /opt/cisco/*/libvpncommoncrypt.dylib
0x1192ce000 - 0x119319fff libvpnapishim.dylib (*) <c6941e0c-7ec4-3a87-ad0f-431a5ad8e13e> /opt/cisco/*/libvpnapishim.dylib
0x119746000 - 0x11979dfff libacumbrellaapi.dylib (*) <b8e3eeae-de51-30c3-bda6-2cc0da69012c> /opt/cisco/*/libacumbrellaapi.dylib
0x10e938000 - 0x10e943fff libboost_thread.dylib (*) <a43e00e7-2043-3a6e-96e6-96a5b19b1546> /opt/cisco/*/libboost_thread.dylib
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=1.1G resident=0K(0%) swapped_out_or_unallocated=1.1G(100%)
Writable regions: Total=673.1M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=673.1M(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 896K 7
Activity Tracing 256K 1
CG backing stores 2688K 4
CG image 1612K 6
ColorSync 224K 26
CoreAnimation 4184K 48
CoreGraphics 12K 2
CoreUI image data 1360K 10
Foundation 32K 2
Image IO 2424K 13
Kernel Alloc Once 8K 1
MALLOC 263.6M 78
MALLOC guard page 32K 8
MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)
ObjC additional data 15K 1
STACK GUARD 56.0M 13
Stack 14.1M 13
VM_ALLOCATE 408K 11
__CTF 756 1
__DATA 30.1M 500
__DATA_CONST 29.3M 317
__DATA_DIRTY 1553K 198
__FONT_DATA 4K 1
__LINKEDIT 648.2M 27
__TEXT 522.9M 511
__UNICODE 592K 1
dyld private memory 1024K 1
mapped file 193.2M 45
shared memory 1320K 22
=========== ======= =======
TOTAL 2.1G 1869
TOTAL, minus reserved VM space 1.7G 1869
-----------
Full Report
-----------
{"app_name":"Cisco AnyConnect Secure Mobility Client","timestamp":"2023-01-04 12:25:19.00 -0500","app_version":"4.10.05111","slice_uuid":"03e9aba0-82e7-3b4f-a9ef-5300a25d9c39","build_version":"4.10.05111","platform":1,"bundleID":"com.cisco.anyconnect.gui","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.6.2 (21G320)","incident_id":"FDFC14D9-9074-47D6-B560-D1656660D24F","name":"Cisco AnyConnect Secure Mobility Client"}
{
"uptime" : 120000,
"procLaunch" : "2023-01-04 12:25:15.6245 -0500",
"procRole" : "Foreground",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "MacBookPro16,1",
"procStartAbsTime" : 122086594069804,
"coalitionID" : 866,
"osVersion" : {
"train" : "macOS 12.6.2",
"build" : "21G320",
"releaseType" : "User"
},
"captureTime" : "2023-01-04 12:25:18.5315 -0500",
"incident" : "FDFC14D9-9074-47D6-B560-D1656660D24F",
"bug_type" : "309",
"pid" : 27790,
"procExitAbsTime" : 122089497998719,
"cpuType" : "X86-64",
"procName" : "Cisco AnyConnect Secure Mobility Client",
"procPath" : "\/Applications\/Cisco\/Cisco AnyConnect Secure Mobility Client.app\/Contents\/MacOS\/Cisco AnyConnect Secure Mobility Client",
"bundleInfo" : {"CFBundleShortVersionString":"4.10.05111","CFBundleVersion":"4.10.05111","CFBundleIdentifier":"com.cisco.anyconnect.gui"},
"storeInfo" : {"deviceIdentifierForVendor":"D48B975A-8454-5E58-9BAB-560CC3F188B5","thirdParty":true},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "com.cisco.anyconnect.gui",
"crashReporterKey" : "E6190D34-4721-17B1-71F7-68DEC08D6661",
"wakeTime" : 7460,
"bridgeVersion" : {"build":"20P2059","train":"7.1"},
"sleepWakeUUID" : "9B8C3D8F-ADE2-4C86-8AE4-C45353D71FD1",
"sip" : "enabled",
"vmRegionInfo" : "0x1fd2aeca8b20 is not in any region. Bytes after previous region: 34984907877153 Bytes before following region: 70563380163808\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n mapped file 11e1e1000-11fc8e000 [ 26.7M] r--\/r-- SM=ALI ...t_id=e9b57703\n---> GAP OF 0x5ffee0372000 BYTES\n MALLOC_NANO 600000000000-600008000000 [128.0M] rw-\/rwx SM=PRV ",
"isCorpse" : 1,
"exception" : {"codes":"0x0000000000000001, 0x00001fd2aeca8b20","rawCodes":[1,34989736102688],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"KERN_INVALID_ADDRESS at 0x00001fd2aeca8b20"},
"termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":27790},
"vmregioninfo" : "0x1fd2aeca8b20 is not in any region. Bytes after previous region: 34984907877153 Bytes before following region: 70563380163808\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n mapped file 11e1e1000-11fc8e000 [ 26.7M] r--\/r-- SM=ALI ...t_id=e9b57703\n---> GAP OF 0x5ffee0372000 BYTES\n MALLOC_NANO 600000000000-600008000000 [128.0M] rw-\/rwx SM=PRV ",
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 7,
"threads" : [{"id":1845280,"queue":"com.apple.main-thread","frames":[{"imageOffset":6522,"symbol":"mach_msg_trap","symbolLocation":10,"imageIndex":0},{"imageOffset":7400,"symbol":"mach_msg","symbolLocation":56,"imageIndex":0},{"imageOffset":525165,"symbol":"__CFRunLoopServiceMachPort","symbolLocation":319,"imageIndex":1},{"imageOffset":518648,"symbol":"__CFRunLoopRun","symbolLocation":1276,"imageIndex":1},{"imageOffset":515644,"symbol":"CFRunLoopRunSpecific","symbolLocation":562,"imageIndex":1},{"imageOffset":189926,"symbol":"RunCurrentEventLoopInMode","symbolLocation":292,"imageIndex":2},{"imageOffset":189258,"symbol":"ReceiveNextEventCommon","symbolLocation":594,"imageIndex":2},{"imageOffset":188645,"symbol":"_BlockUntilNextEventMatchingListInModeWithFilter","symbolLocation":70,"imageIndex":2},{"imageOffset":257965,"symbol":"_DPSNextEvent","symbolLocation":927,"imageIndex":3},{"imageOffset":251498,"symbol":"-[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:]","symbolLocation":1394,"imageIndex":3},{"imageOffset":195865,"symbol":"-[NSApplication run]","symbolLocation":586,"imageIndex":3},{"imageOffset":15511,"symbol":"NSApplicationMain","symbolLocation":817,"imageIndex":3},{"imageOffset":21806,"symbol":"start","symbolLocation":462,"imageIndex":4}]},{"id":1845300,"frames":[{"imageOffset":8008,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":5}]},{"id":1845301,"frames":[{"imageOffset":8008,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":5}]},{"id":1845307,"frames":[{"imageOffset":8008,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":5}]},{"id":1845308,"frames":[{"imageOffset":8008,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":5}]},{"id":1845322,"frames":[{"imageOffset":8008,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":5}]},{"id":1845340,"frames":[{"imageOffset":40282,"symbol":"__select","symbolLocation":10,"imageIndex":0},{"imageOffset":934272,"symbol":"cvc_select","symbolLocation":160,"imageIndex":6},{"imageOffset":40316,"symbol":"CEventList::WaitOnEvents(unsigned int, 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01-04-2023 11:31 PM
- FYI : https://bst.cloudapps.cisco.com/bugsearch/bug/CSCve48853
M.
-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '
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01-05-2023 11:36 AM
From what I can see, that Bug fix is for 4.5 but we are on 4.10. I don't think we need to roll back to 4.5. I know if it did work the FTD would force an update to 4.10. I did notice there was a newer version of 4.10 available so I uninstalled and reinstalled the newer version of 4.10 and get the same issue.
-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
Process: Cisco AnyConnect Secure Mobility Client [57716]
Path: /Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app/Contents/MacOS/Cisco AnyConnect Secure Mobility Client
Identifier: com.cisco.anyconnect.gui
Version: 4.10.06079 (4.10.06079)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501
Date/Time: 2023-01-05 14:30:50.0943 -0500
OS Version: macOS 12.6.2 (21G320)
Report Version: 12
Bridge OS Version: 7.1 (20P2059)
Anonymous UUID: E6190D34-4721-17B1-71F7-68DEC08D6661
Sleep/Wake UUID: 37127372-8B6D-4041-B05D-9CA44CD5247E
Time Awake Since Boot: 150000 seconds
Time Since Wake: 16677 seconds
System Integrity Protection: enabled
Crashed Thread: 7
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00004915195f9e20
Exception Codes: 0x0000000000000001, 0x00004915195f9e20
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [57716]
VM Region Info: 0x4915195f9e20 is not in any region. Bytes after previous region: 80350192074273 Bytes before following region: 25198147428832
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
mapped file 11b0cd000-11cb7a000 [ 26.7M] r--/r-- SM=ALI ...t_id=e9b57703
---> GAP OF 0x5ffee3486000 BYTES
MALLOC_NANO 600000000000-600008000000 [128.0M] rw-/rwx SM=PRV
Thread 0:: Dispatch queue: com.apple.main-thread
0 libTIFF.dylib 0x7ff81fc73045 LZWEncode + 430
1 libTIFF.dylib 0x7ff81fc841ef _cg_TIFFWriteScanline + 422
2 ImageIO 0x7ff81c34164c TIFFWritePlugin::writeOne(tiff*, void*, IIOImagePixelDataProvider*, IIODictionary*) + 5186
3 ImageIO 0x7ff81c308785 TIFFWritePlugin::writeAll() + 239
4 ImageIO 0x7ff81c30865f IIO_Writer_TIFF::write(void*, void*) + 27
5 ImageIO 0x7ff81c3d7153 IIOImageDestination::finalizeDestination() + 805
6 ImageIO 0x7ff81c30851d CGImageDestinationFinalize + 100
7 AppKit 0x7ff815ffad19 +[NSBitmapImageRep(NSBitmapImageFileTypeExtensions) representationOfImageRepsInArray:usingType:properties:] + 2082
8 AppKit 0x7ff815ff96ea -[NSImage TIFFRepresentationUsingCompression:factor:] + 212
9 Cisco AnyConnect Secure Mobility Client 0x10bc1a5c0 0x10bbb8000 + 402880
10 Cisco AnyConnect Secure Mobility Client 0x10bbdb1a2 0x10bbb8000 + 143778
11 Cisco AnyConnect Secure Mobility Client 0x10bbdb295 0x10bbb8000 + 144021
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14 CoreFoundation 0x7ff81335fa58 __CFRunLoopDoTimer + 923
15 CoreFoundation 0x7ff81335f5c8 __CFRunLoopDoTimers + 307
16 CoreFoundation 0x7ff813345cd6 __CFRunLoopRun + 2010
17 CoreFoundation 0x7ff813344e3c CFRunLoopRunSpecific + 562
18 HIToolbox 0x7ff81bff45e6 RunCurrentEventLoopInMode + 292
19 HIToolbox 0x7ff81bff434a ReceiveNextEventCommon + 594
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21 AppKit 0x7ff815d7efad _DPSNextEvent + 927
22 AppKit 0x7ff815d7d66a -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1394
23 AppKit 0x7ff815d6fd19 -[NSApplication run] + 586
24 AppKit 0x7ff815d43c97 NSApplicationMain + 817
25 dyld 0x10ca0452e start + 462
Thread 1:
0 libsystem_pthread.dylib 0x7ff81327bf48 start_wqthread + 0
Thread 2:
0 libsystem_pthread.dylib 0x7ff81327bf48 start_wqthread + 0
Thread 3:
0 libsystem_pthread.dylib 0x7ff81327bf48 start_wqthread + 0
Thread 4:
0 libsystem_pthread.dylib 0x7ff81327bf48 start_wqthread + 0
Thread 5:
0 libsystem_pthread.dylib 0x7ff81327bf48 start_wqthread + 0
Thread 6:
0 libsystem_kernel.dylib 0x7ff81324bd5a __select + 10
1 libvpncommon.dylib 0x10c7fbbe0 cvc_select + 160
2 libvpncommon.dylib 0x10c7203bc CEventList::WaitOnEvents(unsigned int, bool) + 668
3 libvpnapi.dylib 0x10cac69be 0x10cab7000 + 63934
4 libvpnapi.dylib 0x10cacf35c 0x10cab7000 + 99164
5 libsystem_pthread.dylib 0x7ff8132804e1 _pthread_start + 125
6 libsystem_pthread.dylib 0x7ff81327bf6b thread_start + 15
Thread 7 Crashed:
0 libobjc.A.dylib 0x7ff81311601f objc_release + 31
1 CoreFoundation 0x7ff8132e9612 __RELEASE_OBJECTS_IN_THE_ARRAY__ + 119
2 CoreFoundation 0x7ff8132e9554 -[__NSArrayM dealloc] + 286
3 libvpncommoncrypt.dylib 0x10c03a143 CMacCertStore::enumCertsFromKeychain(__SecKeychain*, std::__1::list<CCertificate*, std::__1::allocator<CCertificate*> >&) + 723
4 libvpncommoncrypt.dylib 0x10c039797 CMacCertStore::Enumerate(eCertType, std::__1::list<CCertificate*, std::__1::allocator<CCertificate*> >&) + 343
5 libvpncommoncrypt.dylib 0x10bffbd3b CCollectiveCertStore::Enumerate(eCertType, std::__1::list<CCertificate*, std::__1::allocator<CCertificate*> >&) + 107
6 libvpncommoncrypt.dylib 0x10bff1ee2 CCertStore::GetCertificates(CERT_ENTRY*, CCertNameList*, std::__1::list<CCertificate*, std::__1::allocator<CCertificate*> >&) + 114
7 libvpncommoncrypt.dylib 0x10bffc0f6 CCollectiveCertStore::GetCertificates(CERT_ENTRY*, CCertNameList*, std::__1::list<CCertificate*, std::__1::allocator<CCertificate*> >&) + 70
8 libvpncommoncrypt.dylib 0x10bfee3b1 CCertHelper::GetClientCertificates(CERT_ENTRY*, CCertNameList*, std::__1::list<CCertificate*, std::__1::allocator<CCertificate*> >&, unsigned int) + 209
9 libvpnapi.dylib 0x10cac2762 0x10cab7000 + 46946
10 libvpnapi.dylib 0x10cac2ee2 0x10cab7000 + 48866
11 libvpnapi.dylib 0x10cadedab 0x10cab7000 + 163243
12 libvpnapi.dylib 0x10cad9ca3 0x10cab7000 + 142499
13 libvpnapi.dylib 0x10cad3e08 0x10cab7000 + 118280
14 libvpnapi.dylib 0x10cad3219 0x10cab7000 + 115225
15 libvpnapi.dylib 0x10cacf35c 0x10cab7000 + 99164
16 libsystem_pthread.dylib 0x7ff8132804e1 _pthread_start + 125
17 libsystem_pthread.dylib 0x7ff81327bf6b thread_start + 15
Thread 8:
0 libsystem_kernel.dylib 0x7ff81324bd5a __select + 10
1 libvpncommon.dylib 0x10c7fbbe0 cvc_select + 160
2 libvpncommon.dylib 0x10c71f09c CCEvent::WaitEvent(unsigned int, bool, bool) + 396
3 libvpnapishim.dylib 0x11696eb75 0x11692c000 + 273269
4 libvpnapishim.dylib 0x11696f0e1 0x11692c000 + 274657
5 libvpncommon.dylib 0x10c7b872c CThread::entryPoint(void*) + 28
6 libsystem_pthread.dylib 0x7ff8132804e1 _pthread_start + 125
7 libsystem_pthread.dylib 0x7ff81327bf6b thread_start + 15
Thread 9:
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1 libacumbrellaapi.dylib 0x116dd3011 0x116da4000 + 192529
2 libacumbrellaapi.dylib 0x116dd2dd8 0x116da4000 + 191960
3 libacumbrellaapi.dylib 0x116dd2b55 0x116da4000 + 191317
4 libacumbrellaapi.dylib 0x116dd0460 0x116da4000 + 181344
5 libboost_thread.dylib 0x10bee3528 0x10bee1000 + 9512
6 libsystem_pthread.dylib 0x7ff8132804e1 _pthread_start + 125
7 libsystem_pthread.dylib 0x7ff81327bf6b thread_start + 15
Thread 10:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x7ff81324397a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x7ff813243ce8 mach_msg + 56
2 CoreFoundation 0x7ff81334736d __CFRunLoopServiceMachPort + 319
3 CoreFoundation 0x7ff8133459f8 __CFRunLoopRun + 1276
4 CoreFoundation 0x7ff813344e3c CFRunLoopRunSpecific + 562
5 AppKit 0x7ff815eec9ce _NSEventThread + 132
6 libsystem_pthread.dylib 0x7ff8132804e1 _pthread_start + 125
7 libsystem_pthread.dylib 0x7ff81327bf6b thread_start + 15
Thread 11:
0 libsystem_pthread.dylib 0x7ff81327bf48 start_wqthread + 0
Thread 12:
0 libsystem_pthread.dylib 0x7ff81327bf48 start_wqthread + 0
Thread 13:
0 libsystem_pthread.dylib 0x7ff81327bf48 start_wqthread + 0
Thread 14:
0 libsystem_pthread.dylib 0x7ff81327bf48 start_wqthread + 0
Thread 15:
0 libsystem_pthread.dylib 0x7ff81327bf48 start_wqthread + 0
Thread 16:
0 libsystem_pthread.dylib 0x7ff81327bf48 start_wqthread + 0
Thread 17:
0 libsystem_pthread.dylib 0x7ff81327bf48 start_wqthread + 0
Thread 18:
0 libsystem_pthread.dylib 0x7ff81327bf48 start_wqthread + 0
Thread 19:
0 libsystem_pthread.dylib 0x7ff81327bf48 start_wqthread + 0
Thread 7 crashed with X86 Thread State (64-bit):
rax: 0x00004915195f9e00 rbx: 0x0000000000000002 rcx: 0x00004915195f9e00 rdx: 0x0000000000008303
rdi: 0x0000600001069e00 rsi: 0x0000000000008303 rbp: 0x000070000672eb80 rsp: 0x000070000672eb48
r8: 0x0000000000002140 r9: 0x0000000000000040 r10: 0x00007ff85483c080 r11: 0x00007ff81331afd8
r12: 0x0000000000000003 r13: 0x0000600000596140 r14: 0x0000000000000000 r15: 0x0000600000596140
rip: 0x00007ff81311601f rfl: 0x0000000000010206 cr2: 0x00004915195f9e20
Logical CPU: 8
Error Code: 0x00000004 (no mapping for user data read)
Trap Number: 14
Thread 7 instruction stream:
48 85 ff 74 76 89 f8 83-e0 01 48 85 c0 75 6c 48 H..tv.....H..ulH
8b 07 48 b9 f8 ff ff ff-ff 7f 00 00 48 21 c1[48] ..H.........H!.H <==
8b 51 20 f6 c2 04 74 54-a8 01 74 72 48 b9 00 00 .Q ...tT..trH...
00 00 00 00 80 00 48 ba-00 00 00 00 00 00 00 01 ......H.........
48 39 c8 72 36 48 89 c6-48 29 d6 72 17 f0 48 0f H9.r6H..H).r..H.
b1 37 74 22 a8 01 75 e8-31 f6 ba 01 00 00 00 e9 .7t"..u.1.......
46 cd 01 00 48 85 c8 75-3d 48 8b 35 18 d1 8d 41 F...H..u=H.5...A
ff 25 da 70 e6 3f 48 39-ce 72 ee c3 66 83 79 1c .%.p.?H9.r..f.y.
00 79 0e 83 e2 02 48 85-d2 74 06 f6 41 28 02 75 .y....H..t..A(.u
1f 48 8b 35 40 d0 8d 41-ff 25 b2 70 e6 3f f6 41 .H.5@..A.%.p.?.A
1c 01 74 b4 eb d5 be 01-00 00 00 e9 4c a3 00 00 ..t.........L...
48 8b 05 41 8c 89 41 ff-e0 90 90 90 90 90 90 90 H..A..A.........
Binary Images:
0x7ff81fc50000 - 0x7ff81fcb3fff libTIFF.dylib (*) <652bf8c6-c53e-3b87-907b-6f7b0c98470b> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7ff81c303000 - 0x7ff81c549fff com.apple.ImageIO (3.3.0) <24524b13-4c0a-3f56-ba83-178aa8384256> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x7ff815d40000 - 0x7ff816bcffff com.apple.AppKit (6.9) <af3d9501-0abf-3c79-955c-c42c29af6351> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x10bbb8000 - 0x10bc3ffff com.cisco.anyconnect.gui (4.10.06079) <9565c341-a891-3803-bf43-beedd63c07b9> /Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app/Contents/MacOS/Cisco AnyConnect Secure Mobility Client
0x7ff814143000 - 0x7ff8144fffff com.apple.Foundation (6.9) <e22e60bb-ab77-3120-862f-92fa74feffcf> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7ff8132c7000 - 0x7ff8137c9fff com.apple.CoreFoundation (6.9) <93c48919-68af-367e-9a67-db4159bc962c> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7ff81bfc6000 - 0x7ff81c2b9fff com.apple.HIToolbox (2.1.1) <06fdecd6-9f69-397b-b1e2-a8226c0ba7ed> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x10c9ff000 - 0x10ca6afff dyld (*) <b53641ea-6cd4-39c9-9b14-59c92cfd9584> /usr/lib/dyld
0x7ff81327a000 - 0x7ff813285fff libsystem_pthread.dylib (*) <b5454e27-e8c7-3fdb-b77f-714f1e82e70b> /usr/lib/system/libsystem_pthread.dylib
0x7ff813242000 - 0x7ff813279fff libsystem_kernel.dylib (*) <07ad083c-2835-3d18-bb6d-6f081840c8a4> /usr/lib/system/libsystem_kernel.dylib
0x10c719000 - 0x10c8a0fff libvpncommon.dylib (*) <e7921f6b-d674-3f58-a4d2-62fe1a348de3> /opt/cisco/*/libvpncommon.dylib
0x10cab7000 - 0x10cbfefff libvpnapi.dylib (*) <1a83c143-df26-323c-bffb-be625dbe377c> /opt/cisco/*/libvpnapi.dylib
0x7ff81310d000 - 0x7ff813146fff libobjc.A.dylib (*) <4d9b0dca-7151-3875-b98e-b255db8267a8> /usr/lib/libobjc.A.dylib
0x10bfe1000 - 0x10c050fff libvpncommoncrypt.dylib (*) <3c028160-e8de-33ad-aac5-9fc11d7c128a> /opt/cisco/*/libvpncommoncrypt.dylib
0x11692c000 - 0x116977fff libvpnapishim.dylib (*) <284fd92e-2e16-3615-a39f-8bc2c34c3848> /opt/cisco/*/libvpnapishim.dylib
0x116da4000 - 0x116dfbfff libacumbrellaapi.dylib (*) <14498815-be54-34dd-9de1-72ea26732346> /opt/cisco/*/libacumbrellaapi.dylib
0x10bee1000 - 0x10beecfff libboost_thread.dylib (*) <a43e00e7-2043-3a6e-96e6-96a5b19b1546> /opt/cisco/*/libboost_thread.dylib
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=1.1G resident=0K(0%) swapped_out_or_unallocated=1.1G(100%)
Writable regions: Total=707.0M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=707.0M(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 640K 5
Activity Tracing 256K 1
CG backing stores 3408K 8
CG image 1616K 9
ColorSync 224K 26
CoreAnimation 4032K 50
CoreGraphics 16K 3
CoreServices 184K 1
CoreUI image data 1360K 10
Foundation 32K 2
Image IO 2424K 13
Kernel Alloc Once 8K 1
MALLOC 293.4M 84
MALLOC guard page 32K 7
MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)
ObjC additional data 15K 1
STACK GUARD 56.1M 20
Stack 17.6M 20
VM_ALLOCATE 476K 28
__CTF 756 1
__DATA 30.1M 499
__DATA_CONST 29.3M 316
__DATA_DIRTY 1553K 198
__FONT_DATA 4K 1
__LINKEDIT 648.2M 26
__TEXT 522.9M 510
__UNICODE 592K 1
dyld private memory 1024K 1
mapped file 192.7M 45
shared memory 776K 17
=========== ======= =======
TOTAL 2.1G 1905
TOTAL, minus reserved VM space 1.8G 1905
-----------
Full Report
-----------
{"app_name":"Cisco AnyConnect Secure Mobility Client","timestamp":"2023-01-05 14:30:52.00 -0500","app_version":"4.10.06079","slice_uuid":"9565c341-a891-3803-bf43-beedd63c07b9","build_version":"4.10.06079","platform":1,"bundleID":"com.cisco.anyconnect.gui","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.6.2 (21G320)","incident_id":"A7F9CD96-6F8C-4D36-B263-FF7821698E8A","name":"Cisco AnyConnect Secure Mobility Client"}
{
"uptime" : 150000,
"procLaunch" : "2023-01-05 14:30:45.6415 -0500",
"procRole" : "Foreground",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "MacBookPro16,1",
"procStartAbsTime" : 152680893313335,
"coalitionID" : 26810,
"osVersion" : {
"train" : "macOS 12.6.2",
"build" : "21G320",
"releaseType" : "User"
},
"captureTime" : "2023-01-05 14:30:50.0943 -0500",
"incident" : "A7F9CD96-6F8C-4D36-B263-FF7821698E8A",
"bug_type" : "309",
"pid" : 57716,
"procExitAbsTime" : 152685344201492,
"cpuType" : "X86-64",
"procName" : "Cisco AnyConnect Secure Mobility Client",
"procPath" : "\/Applications\/Cisco\/Cisco AnyConnect Secure Mobility Client.app\/Contents\/MacOS\/Cisco AnyConnect Secure Mobility Client",
"bundleInfo" : {"CFBundleShortVersionString":"4.10.06079","CFBundleVersion":"4.10.06079","CFBundleIdentifier":"com.cisco.anyconnect.gui"},
"storeInfo" : {"deviceIdentifierForVendor":"D48B975A-8454-5E58-9BAB-560CC3F188B5","thirdParty":true},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "com.cisco.anyconnect.gui",
"crashReporterKey" : "E6190D34-4721-17B1-71F7-68DEC08D6661",
"wakeTime" : 16677,
"bridgeVersion" : {"build":"20P2059","train":"7.1"},
"sleepWakeUUID" : "37127372-8B6D-4041-B05D-9CA44CD5247E",
"sip" : "enabled",
"vmRegionInfo" : "0x4915195f9e20 is not in any region. Bytes after previous region: 80350192074273 Bytes before following region: 25198147428832\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n mapped file 11b0cd000-11cb7a000 [ 26.7M] r--\/r-- SM=ALI ...t_id=e9b57703\n---> GAP OF 0x5ffee3486000 BYTES\n MALLOC_NANO 600000000000-600008000000 [128.0M] rw-\/rwx SM=PRV ",
"isCorpse" : 1,
"exception" : {"codes":"0x0000000000000001, 0x00004915195f9e20","rawCodes":[1,80354968837664],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"KERN_INVALID_ADDRESS at 0x00004915195f9e20"},
"termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":57716},
"vmregioninfo" : "0x4915195f9e20 is not in any region. Bytes after previous region: 80350192074273 Bytes before following region: 25198147428832\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n mapped file 11b0cd000-11cb7a000 [ 26.7M] r--\/r-- SM=ALI ...t_id=e9b57703\n---> GAP OF 0x5ffee3486000 BYTES\n MALLOC_NANO 600000000000-600008000000 [128.0M] rw-\/rwx SM=PRV ",
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 7,
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Model: MacBookPro16,1, BootROM 1916.60.2.0.0 (iBridge: 20.16.2059.0.0,0), 8 processors, 8-Core Intel Core i9, 2.3 GHz, 16 GB, SMC
Graphics: Intel UHD Graphics 630, Intel UHD Graphics 630, Built-In
Graphics: AMD Radeon Pro 5500M, AMD Radeon Pro 5500M, PCIe, 4 GB
Display: Color LCD, 3072 x 1920 Retina, Main, MirrorOff, Online
Display: LC27T55, 1920 x 1080 (1080p FHD - Full High Definition), MirrorOff, Online
Memory Module: BANK 0/ChannelA-DIMM0, 8 GB, DDR4, 2667 MHz, Micron, 8ATF1G64HZ-2G6E1
Memory Module: BANK 2/ChannelB-DIMM0, 8 GB, DDR4, 2667 MHz, Micron, 8ATF1G64HZ-2G6E1
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x7BF), wl0: Jul 12 2021 18:02:56 version 9.30.464.0.32.5.76 FWID 01-c081cfed
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: USB 10/100/1000 LAN, Ethernet, en7
USB Device: USB3.0 Hub
USB Device: USB 10/100/1000 LAN
USB Device: USB31Bus
USB Device: USB2.0 Hub
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: T2Bus
USB Device: composite_device
USB Device: Touch Bar Backlight
USB Device: Touch Bar Display
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Headset
USB Device: Ambient Light Sensor
USB Device: FaceTime HD Camera (Built-in)
USB Device: Apple T2 Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 63.5
Thunderbolt Bus: MacBook Pro, Apple Inc., 63.5
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01-05-2023 11:06 PM
- Re-install the MAC and try again ,
M.
-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '
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01-10-2023 11:08 AM
We've seen this issue appear on a few MAC clients as well. Re-installation of the clients are still pending. Has anyone else encountered any other successful workaround?
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05-01-2023 11:31 AM
I am having this exact problem (M1 Macbook Air, MacOS Ventura 13.3.1). Have tried multiple reinstalls and reboots. Anybody have any ideas?
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07-21-2023 01:00 AM
We encounter the same problem on our park, isolated cases of Macs blocking themselves in this way. macOS Ventura or Monterey in latest version, or not. Apple Silicon or Intel. Do you have any info ?
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