Macbook AnyConnect Client: Failed to get configuration because AnyConnect cannot confirm its connected to your secure gateway.

[LENI2021]

Good Evening,

I need help regarding Error (See Screenshot Image3) getting when i try to connect via AnyConnect Client my Macbook Pro (MACOS 11.2 (20D64). The cisco anyconnect client version used is: 4.9.03047.

CISCO ASA where i try to conncect my Macbook is RV340-K9-G5.

I try to uninstall and install other versions of cisco anyconnect client by i get every time the same error.

On the beging, when i put user name and password, its seems connected successfully to ASA server (Screenshot image1) but after accepting on the last step, error message appear: Failed to get configuration because AnyConnect cannot confirm its connected to your secure gateway.

However, When i use my other Windows10 Laptop, its working without any problem.

Its only getting error message with My Macbook.

Any suggestions to solve the problem.

Thanks in Advance

[Dinesh Moudgil]

Hi LENI2021,

AnyConnect 4.9.04043 is the official release that supports macOS Big Sur (version 11.x).

https://www.cisco.com/c/en/us/td/docs/security/vpn_client/anyconnect/anyconnect49/release/notes/release-notes-anyconnect-4-9.html#Cisco_Reference.dita_094bcf84-01e7-4c98-b968-8775656b8546

Please upgrade to this or any latest version.

Thank you,

Dinesh Moudgil

P.S. Please rate helpful posts.

[LENI2021]

Hi Dinesh,

Thanks for your reply. Unfortantely, I try to use AnyConnect 4.9.04043 and i try latest version but again the same error message appear: Failed to get configuration because AnyConnect cannot confirm its connected to your secure gateway.

Any other suggestion to solve the problem.

Thanks

Best Regards