MACbook - NAC Agent AV definitions not recognized

[lianamscott]

I have a MACbook Air - Mac OS X Lion 10.7.4 (11E53)

I am attempting to run the NAC agent v4.9.1.683, compliance module v3.5.2221.2. No matter what I do, I get an error that the NAC agent doesn't recognize my AV definitions. I have tried several different AV products. Currently, I am running Sophos AV v8.0.6c. The most annoying part is that it worked for months and now... nada.

I am attaching what seems to be some kind of a log package. I am hoping that somebody, somewhere can help me.

Thank you.

[Tarik Admani]

Liana,

Hi the logs are encrypted and you will have to upload these after opening a TAC case. After checking the release notes it looks like your version of Sophos isnt supported:

http://www.cisco.com/en/US/docs/security/nac/appliance/release_notes/49/MacOSXAV-AS-ver17.pdf

Thanks,

Tarik Admani
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[lianamscott]

Hi Tarik

Thank you for responding. Ok - so, I've uninstalled Sophos and installed MacScan 2.9.4. I've checked and I believe this is on the list of acceptable/supported AVs, though I don't know how to check the Installation version or Virus Definition versions.

I still get the same error messages. This is SO frustrating!

Here is the screen shot of the errors. You mentioned opening a TAC case How might I do that?

Thank you for your help.

[Tarik Admani]

Lisa,

Macscan is a antispyware vendor that is supported and not a antivirus vendor. Please check the document and try again.

Thanks,

Tarik

[lianamscott]

ARGHHHH!!!

Sigh. Ok. Thanks Tarik.