PC needs to be restarted after any cisco anyconnect connection

[ardelean94]

Hello everyone,

After each connection, after I disconnected and try to connect again, I have to restart the pc.

When I try another connection, before restart the PC pops-up the following:

First message box: The VPN client driver encountered an error. Please restart your computer or device, then try again

Second message box: AnyConnect was not able to establish a connection to the specified secure gateway. Please try connecting again

And while the pc is restarting appear a blue screen with Stop Code: DRIVER POWER STATE_FAILURE

Thank you.

[Andrew Khalil]

@ardelean94

Greetings,

Please try the following steps and let us know the feedback:

1. CLick start then type in run
2. Run box opens, type in C:\$WINSRC
3. Box opens up>> click on AnyConnectRepair (should appear upper right)
5. CMD box opens, wait until says press anykey... repair should be complete
6. Retry your VPN connection should work now.

Please don't forget to rate all helpful response and mark solutions!

Bst Rgds,

Andrew Khalil

[ardelean94]

@Andrew Khalil

What do you mean by C:\$WINSRC because I don't find it?

Thank you.

[cary.j.bergman]

We have been fighting this issue for the last 9 months.  We are currently running vers. 4.10.03104.  This version has not reduced the number of blue screens.  What vers of the client are you running.