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Quick VPN with windows 7 can't connect

dscott238
Level 1
Level 1

‎05-25-2012 10:25 AM

            A few weeks ago I could connect to a cisco device with the quick vpn.  I had 2 computers operating and now none of them do.  Others connecting to the same device connect just fine.  this is the log.  Both computers have the same log file.

      

2012/05/25 12:40:15 [STATUS]OS Version: Windows 7

2012/05/25 12:40:15 [STATUS]One network interface detected with IP address 192.168.1.3

2012/05/25 12:40:15 [STATUS]Connecting...

2012/05/25 12:40:15 [DEBUG]Input VPN Server Address = 71.244.26.72

2012/05/25 12:40:15 [STATUS]Connecting to remote gateway with IP address: 71.244.26.72

2012/05/25 12:40:15 [STATUS]Windows Firewall Domain Profile Settings: ON

2012/05/25 12:40:15 [STATUS]Windows Firewall Private Profile Settings: ON

2012/05/25 12:40:15 [STATUS]Windows Firewall Private Profile Settings: ON

2012/05/25 12:40:15 [WARNING]Server's certificate doesn't exist on your local computer.

2012/05/25 12:40:17 [STATUS]Remote gateway was reached by https ...

2012/05/25 12:40:17 [WARNING]Remote gateway wasn't reached...

2012/05/25 12:40:17 [WARNING]Failed to connect.

2012/05/25 12:40:27 [WARNING]Remote gateway wasn't reached...

2012/05/25 12:40:27 [WARNING]Failed to connect.

2012/05/25 12:40:27 [WARNING]Failed to connect!

2012/05/25 12:40:38 [STATUS]OS Version: Windows 7

2012/05/25 12:40:38 [STATUS]Windows Firewall Domain Profile Settings: ON

2012/05/25 12:40:38 [STATUS]Windows Firewall Private Profile Settings: ON

2012/05/25 12:40:38 [STATUS]Windows Firewall Private Profile Settings: ON

2012/05/25 12:40:38 [STATUS]One network interface detected with IP address 192.168.1.3

2012/05/25 12:40:38 [STATUS]Connecting...

2012/05/25 12:40:38 [DEBUG]Input VPN Server Address = 71.244.26.72

2012/05/25 12:40:38 [STATUS]Connecting to remote gateway with IP address: 71.244.26.72

2012/05/25 12:40:38 [WARNING]Server's certificate doesn't exist on your local computer.

2012/05/25 12:40:41 [STATUS]Remote gateway was reached by https ...

2012/05/25 12:40:41 [WARNING]Remote gateway wasn't reached...

2012/05/25 12:40:41 [WARNING]Failed to connect.

2012/05/25 12:40:51 [WARNING]Remote gateway wasn't reached...

2012/05/25 12:40:51 [WARNING]Failed to connect.

2012/05/25 12:40:51 [WARNING]Failed to connect!

2012/05/25 12:40:15 [STATUS]OS Version: Windows 7

2012/05/25 12:40:15 [STATUS]One network interface detected with IP address 192.168.1.3

2012/05/25 12:40:15 [STATUS]Connecting...

2012/05/25 12:40:15 [DEBUG]Input VPN Server Address = 71.244.26.72

2012/05/25 12:40:15 [STATUS]Connecting to remote gateway with IP address: 71.244.26.72

2012/05/25 12:40:15 [STATUS]Windows Firewall Domain Profile Settings: ON

2012/05/25 12:40:15 [STATUS]Windows Firewall Private Profile Settings: ON

2012/05/25 12:40:15 [STATUS]Windows Firewall Private Profile Settings: ON

2012/05/25 12:40:15 [WARNING]Server's certificate doesn't exist on your local computer.

2012/05/25 12:40:17 [STATUS]Remote gateway was reached by https ...

2012/05/25 12:40:17 [WARNING]Remote gateway wasn't reached...

2012/05/25 12:40:17 [WARNING]Failed to connect.

2012/05/25 12:40:27 [WARNING]Remote gateway wasn't reached...

2012/05/25 12:40:27 [WARNING]Failed to connect.

2012/05/25 12:40:27 [WARNING]Failed to connect!

2012/05/25 12:40:38 [STATUS]OS Version: Windows 7

2012/05/25 12:40:38 [STATUS]Windows Firewall Domain Profile Settings: ON

2012/05/25 12:40:38 [STATUS]Windows Firewall Private Profile Settings: ON

2012/05/25 12:40:38 [STATUS]Windows Firewall Private Profile Settings: ON

2012/05/25 12:40:38 [STATUS]One network interface detected with IP address 192.168.1.3

2012/05/25 12:40:38 [STATUS]Connecting...

2012/05/25 12:40:38 [DEBUG]Input VPN Server Address = 71.244.26.72

2012/05/25 12:40:38 [STATUS]Connecting to remote gateway with IP address: 71.244.26.72

2012/05/25 12:40:38 [WARNING]Server's certificate doesn't exist on your local computer.

2012/05/25 12:40:41 [STATUS]Remote gateway was reached by https ...

2012/05/25 12:40:41 [WARNING]Remote gateway wasn't reached...

2012/05/25 12:40:41 [WARNING]Failed to connect.

2012/05/25 12:40:51 [WARNING]Remote gateway wasn't reached...

2012/05/25 12:40:51 [WARNING]Failed to connect.

2012/05/25 12:40:51 [WARNING]Failed to connect!

Any ideas?

Thanks

Dean

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0 Helpful
2 Replies 2

Vishnu Sharma
Level 1
Level 1

‎05-25-2012 03:05 PM

Could you please tell us which is Cisco device are you trying to connect to? In the logs, I see:

2012/05/25 12:40:15 [WARNING]Server's certificate doesn't exist on your local computer.

2012/05/25 12:40:17 [STATUS]Remote gateway was reached by https ...

2012/05/25 12:40:17 [WARNING]Remote gateway wasn't reached...

The highlighted lines says the complete story.

Could you please check if the certificate applied to the outside interface of the cisco device to which you are connecting is also present in the trusted root certificate store of the client machine.

Thanks,

Vishnu Sharma

0 Helpful

dscott238
Level 1
Level 1
In response to Vishnu Sharma

‎05-27-2012 03:17 PM

the cisco device is an rv220w Here are some particualrs.

Host Name / System Name router0C60C2
Firmware Version 1.0.0.26     Check for Firmware Updates
Firmware MD5 Checksum
PID VID RV220W-A V01
Serial Number SER151204RV

This is from my log in however it is called a rv220w

the message I have always gotten, even when it worked was:

Server's certificatre doesn't exist obn your local computer.  Do you want to quit this connection?

I have always chosen no and it connected, now it doesn't.

thanks

0 Helpful
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