QuickVPN - Gateway not responding - RV042

[MaikeWhite]

Hi,

I'm running Cisco QuickVPN on a clients laptop (Windows 7). Windows firewall is disabled because McAfee SaaS is running.

I sometimes have the issue that the initial connection attempt comes back with "Gateway not respoding" during the network verification process. You close the program, you open it again and it works. Sometimes it takes 2 or 3 tries.

Today I have the issue that my client tried it like 20 times including several reboots and it's just not working. I tried it from my own computer and it connected fine on the 2nd try.

I'm thinking that it might be time-out thing, that the VPN client doesn't receive a response fast enough? I know my clients home internet is darn slow.

Unfortunately I have no clue how to fix this though

I'd appreciate if somebody could help me.

Thanks!

Maike

[Herbert Baerten]

Hi Maike,

since this question is about a product in the Cisco Small Business / Linksys range, I suggest you move it to the community, where you will have a better chance of getting expert advice.

best regards,

Herbert
Cisco Moderator