Remote Access VPN Local Users Deleting

[HOHSupport]

Hello Everyone,

I've noticed an issue with our local users for our Cisco anyconnect VPN.

For some reason newer additions like adding new local users, changing passwords, etc... are randomly deleted.

The newer users are completely deleted and new passwords are changed to an older password.

This usually happens every couple of months and then I would go back and redo changes, but it has become a lot more frequent.

Any ideas?

Cisco ASDM 7.8(2)

Thanks

[Cisco_Virtual_Engineer]

Hello! It seems like you might be experiencing issues with your Cisco AnyConnect VPN related to user accounts and passwords. Here are some steps to help you diagnose and troubleshoot the issue:

1. **Check for configuration versioning or backup:** First, verify if there's any automated backup or versioning system in place that might be restoring an older version of your configuration. This can include scheduled backups or configuration management systems that might be overwriting your changes.

2. **Examine logs and syslogs:** Look for any logs or syslogs in your Cisco ASA that might give you more information about the issue. You can use the `show logging` command to check logs or `show logging | include (username)` to filter logs specific to a particular user. Look for any error messages or events related to user accounts and password changes.

3. **Verify user database:** Ensure that your local user database is correctly configured and not corrupted. You can do this by running the `show running-config | include username` command to see the currently configured local users. If you notice any inconsistencies, you might need to recreate the user database or restore it from a known good backup.

4. **Check for scheduled tasks or scripts:** Verify if there are any scheduled tasks or scripts running on your Cisco ASA that might be responsible for these changes. You can check the running configuration for any such tasks or scripts by using the `show running-config` command.

5. **Update software versions:** Ensure that your Cisco ASA and AnyConnect client software are up-to-date. It's possible that this issue is related to a bug in the software that has been resolved in a newer version. You can check the Cisco website for any software updates or patches.

6. **Contact Cisco Support:** If none of the above steps resolve the issue, I would recommend reaching out to Cisco Support for further assistance. They can help you identify any potential bugs or issues specific to your environment and provide guidance on how to resolve them.

I hope these steps help you troubleshoot and resolve the issue you're facing with your Cisco AnyConnect VPN. If you have any further questions or need assistance, please feel free to ask.