Hello everyone... I need your help!
I am having some weird issues with webvpn/anyconnect, please find the relevant information below;
Symptoms:
- AnyConnect Client prompts users with the following error:
"The secure gateway has rejected the agent's VPN connect or reconnect request. A new connection requires re-authentication and must be started manually. Please contact your network administrator if this problem persists."
Debug:
Mar 5 13:09:45:
Mar 5 13:09:45: WV-TUNL: Tunnel CSTP Version recv use 1
Mar 5 13:09:45: WV-TUNL: Allocating tunl_info
Mar 5 13:09:45: WV-TUNL: Allocating stc_config
Mar 5 13:09:45: Inserting static route: 172.25.130.126 255.255.255.255 SSLVPN-VIF36 to routing table
Mar 5 13:09:45: WV-TUNL: Use frame IP addr (172.25.130.126) netmask (255.255.255.255)
Mar 5 13:09:45: WV-TUNL: Tunnel entry create failed:IP= 172.25.130.126 vrf=77 session=0x67234340
Mar 5 13:09:45: HTTP/1.1 401 Unauthorized
Mar 5 13:09:45:
Mar 5 13:09:45:
Mar 5 13:09:45:
Mar 5 13:09:45: Deleting static route: 172.25.130.126 255.255.255.255 SSLVPN-VIF36 from routing table
Mar 5 13:09:45: WV-TUNL: Failed to install (addr 172.25.130.126, table_id 77) to TCP
Mar 5 13:09:45: WV-TUNL*: Received server IP packet 0x6692EB08:
Mar 5 13:09:45: WV-TUNL: CSTP Message frame received from user usr-test (172.25.130.126)
WV-TUNL: Severity ERROR Type USER_LOGOUT
WV-TUNL: Text: HTTP response contained an HTTP error code.
Mar 5 13:09:45: WV-TUNL: Call user logout function
Mar 5 13:09:45: WV-TUNL: Clean-up tunnel session (usr-test)
When the error occurs, the "SVCIP install TCP failed" counter increments:
VPN-Router1# show webvpn stats detail context CUSTOMER-VPN
[snip]
Tunnel Statistics:
Active connections : 1
Peak connections : 3 Peak time : 19:09:04
Connect succeed : 9 Connect failed : 5
Reconnect succeed : 0 Reconnect failed : 0
SVCIP install IOS succeed: 14 SVCIP install IOS failed : 0
SVCIP clear IOS succeed : 18 SVCIP clear IOS failed : 0
SVCIP install TCP succeed: 9 SVCIP install TCP failed : 5
DPD timeout : 0
[snip]
IOS Version Details:
Cisco IOS Software, 7200 Software (C7200-ADVIPSERVICESK9-M), Version 15.0(1)M1, RELEASE SOFTWARE (fc1)
System image file is "disk2:c7200-advipservicesk9-mz.150-1.M1.bin"
The router also runs IPSEC remote access VPN in addition to the webvpn/anyconnect scheme.
Config:
webvpn context CUSTOMER-VPN
title "SSL VPN for Customer"
ssl authenticate verify all
!
login-message "Enter username and passcode"
!
policy group CUSTOMER-VPN
functions svc-required
svc keep-client-installed
svc split include 10.1.16.0 255.255.240.0
svc split include 10.1.2.0 255.255.254.0
vrf-name CUSTOMER-VPN
default-group-policy CUSTOMER-VPN
aaa authentication list AAA-LIST
aaa authentication auto
aaa accounting list AAA-LIST
gateway vpn virtual-host customer.xx.com
logging enable
inservice
The error happens sporadically, at least once a week, and on different contexts. Does anyone have any clue on what can cause this issue? Any help is appreciated!
