05-23-2014 09:58 AM
I am attempting to install the Cisco AnyConnect Secure Mobility Client on my Windows 7 64 bit laptop and gettng this message causing the install to fail.
The problem began to occur after the hard drive was replaced on the laptop (Dell Laptop hard drive failed under warranty). Worked fine before hard drive replaced.
This installation is being completed using Cisco AnyConnect Secure Mobility Client.
I believe the version is 3.1.0407x (based on properties in the installation process).
The Windows operating system is Windows 7 Professional Service Pack 1 (64-bit Operating System)
05-29-2014 08:24 AM
Do you get the same error if you get the anyconnect image from the ASA directly?Have you tried the latest windows package (3.1.05163)?
05-30-2014 06:15 AM
The install of the AnyConnect Secure Mobility Client for Windows is a link on a website setup by the IT staff.
It runs a script to start the Cisco AnyConnect Secure Mobility Client Setup Wizard.
- Sign End User License agreement
- Install Typical Installation
- Allow install of AnyConect Secure Mobilty Client from Cisco Systems Inc. from internet
- Installer gets message "The File 'ManifestTool.exe' is not marked for installation" in Installer Information Window
- Cisco AnyConnect Securwe Mobility Cleint Setup Wizard ended prematurely
Installation terminated. There is nothing else that I am able to do.
I have contacted the IT staff, but since the laptop does not below to them they will not help me with the problem.
05-30-2014 06:19 AM
Do you have another PC that you can install it to verify whether the problem is local to your laptop or a general issue? Another thing you can try is to download the client from the cisco website and try to install it using Admin permissions
05-30-2014 09:09 AM
I've run both pkg (from ASA) and msi (from cisco.com standalone package) installations in multiple versions and never seen that particular issue you are encountering.
I agree with Pantelis - I'd try to install using an alternate source making sure you are running installation as local Administrator.
06-04-2014 06:43 AM
I am the local administrator on the Windows 7 PC, but I am not should how to proceed with running installation from an alternate source. Is there a location on the CISCO website where that can be done?
Thanks for the information in advance.
06-04-2014 06:50 AM
You can download the installer from
http://software.cisco.com/download/release.html?mdfid=283000185&flowid=17001&softwareid=282364313&release=3.1.05160&relind=AVAILABLE&rellifecycle=&reltype=latest
File should be : anyconnect-win-3.1.05160-pre-deploy-k9.iso (This includes installation packages for DART, NAM, VPN, Telemetry, Hostscan, and WebSecurity components)
06-04-2014 06:49 AM
You can download the installer from
File should be : anyconnect-win-3.1.05160-pre-deploy-k9.iso (This includes installation packages for DART, NAM, VPN, Telemetry, Hostscan, and WebSecurity components)
06-04-2014 07:31 AM
Pantellis,
I believe that'd work as long as the user's CCO login (cisco.com userid) is associated to a Smartnet contract entitled for ASA support.
I could be mistaken but don't think the link would allow downloads otherwise.
06-04-2014 07:34 AM
Hi Mark
That it correct. Maybe his IT department could provide the relevant file. Otherwise google seach will provide him with the relevant file :)
Thanks
Pantelis
06-06-2014 08:28 AM
I was able to find and download the version of AnyConnect Security Mobility Client. When I attempted to install that version I got same results as with the earlier version. The file that I down loaded was anyconn
06-06-2014 08:29 AM
I guess you've tried installing the client with Admin privilege right?Are yo ugetting the same error if you try to install the latest 3.1.560 client? Also please disable firewall and antivirus during installation
06-16-2014 09:56 AM
I talked to my network administrator to verify that I had Admin authority on this laptop.
He verified that that had Admin authority.
I provided him with the clues regarding the install problems again (he had looked at it several months ago).
He used Google to look for possible solutions and tried the following which resolved the problem.
I registered vbscript.dll and removed AnyConnect from the HKEY-CLASSES-ROOT/IInstaller/Products.
06-16-2014 10:03 AM
Michael,
Thanks for updating the thread with your resolution. Hopefully the next person encountering the problem will benefit from the information.
10-20-2015 04:10 PM
Only removing Anyconnect from the HKEY-CLASSES-ROOT/IInstaller/Products registry was sufficient to not have the error again.
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