The VPN I use for my university isn't working

[lcd605]

I'm currently attending Iowa State University, and I am trying to use a VPN offered to connect to ISU so I can run my CAD programs. The problem is that when I try and connect to the VPN it gives me a message which I've snipped below. I have no idea what to do and was wondering if anyone could help with this problem.

[Mark Ftc · Accepted solution]

Is this still an issue for you?

Based on your screenshot, I tried connecting and was successfully directed to your university's SAML authentication portal (the browser popup login screen).  I did not attempt to authenticate (as I have no credentials) however based on this information the VPN headend appears to be configured correctly.

I would try changing your default/preferred browser and try again.  I am using Firefox as my default browser - I am also using Linux, however this shouldn't make a difference.

Please see the screenshot attached.

[lcd605]

Thankyou so much Mark, I’ve been trying for so long and it worked when I did the whole thing in chrome. You are a life saver and a real homie

[Mark Ftc]

Cheers!

[usman-hamid2003]

If your university VPN isn’t working, it might be due to server issues, expired credentials, firewall restrictions, or a misconfigured client. Try restarting your VPN, checking your login info, or switching servers. If the issue persists, contact your university’s IT support.At Majuba Coltech, we provide guidance and resources to help students troubleshoot common technical problems like VPN connectivity. Our platform is dedicated to supporting learners with tools and information that improve digital learning access and reliability.