Unable to reconnect after disconnecting

[john.benes]

I am unable to reconnect to the VPN after disconnecting, AnyConnect keeps displaying 'Waiting for next scan'. The only way for me to reconnect is to reboot.

OS: WIndows 10 Enterprise 

Version: 21H1

Build: 19043.1466

AnyConnect v4.9.05042

[marce1000]

 - FYI : https://bst.cloudapps.cisco.com/bugsearch/bug/CSCui80041 and or check if you can make connections to the remote services anyway

 M.

[john.benes]

what other options do I have other than rebooting? Is there a service that needs to be restarted?

[marce1000]

 - I mean just check  if you can connect to what you need, even if that message is still appearing.

 M.

[john.benes]

I can not. 

[marce1000]

 - You may try to upgrade to latest Anyconnect  , and try again : https://software.cisco.com/download/home/286281283/type/282364313/release/4.10.04071

 M.

[john.benes]

Anyconnect installation is controlled by our IT dept, I've submitted a request for the update. Thank you

[marce1000]

 - Note that this problem may also be related to these bugs : https://bst.cloudapps.cisco.com/bugsearch/bug/CSCui27773?rfs=iqvred , and https://bst.cloudapps.cisco.com/bugsearch/bug/CSCue68555?rfs=iqvred , meaning if Anyconnect  services are terminated on an ASA-firewall at the company's end , then the following settings on the ASA may help :

 (config)#service internal
(config)# webvpn
(config)# hostscan data-limit 300

                           Useful info for your IT dept.

 M.

[john.benes]

The problem has been solved - Fiddler had installed a number of certificates and everything returned to normal once they were deleted