Uninstall of anyconnect blocks access to Apple servers

[quitney01]

Yesterday, I installed AnyConnect on both a MacBook Air (running MacOS Big Sur 11.7.9) and on a MacBook Pro (running Ventura 13.3.1). I never used either install (never connected to a VPN). After realizing I did not need the AnyConnect software, I uninstalled it from both computers. Now, neither computer will access Apple servers (iCloud, software update, iMessage, etc.).

I was on the phone with Apple Support for 3 hours. We jumped through a lot of hoops before we found this: if I created a separate user (i.e. created a new Admin on the computer) then that profile *could* login to iCloud and access services like iMessage. So, the issue appears to be at the user, not the system, level.

How can I get this repaired so my default user profiles can continue to access Apple servers and services? As of right now, I cannot update my OS or get messages on either machine without creating new users.

Thanks.

[marce1000]

 - You may have some residual files left behind from Anyconnect :
                     Open Finder and navigate to the following folder:
            /Library/Application Support/Cisco/AnyConnect Secure Mobility Client

         Delete the following files:
                 AnyConnect.plist
                 AnyConnectUI.plist

Restart your Mac.

 M.

[quitney01]

Thanks for your quick reply! I do not have an AnyConnect folder in that location. See attached screenshot.

Any other thoughts?

[quitney01]

Any other guidance here would be much appreciated. The solution suggested above will not solve the problem. Thanks!

[marce1000]

  >...Any other guidance here would be much appreciated. The solution suggested above will not solve the problem. Thanks!
  - Note that this forum is populated by Cisco customers and product users and it based on best effort. For official support in the context of business needs contact Cisco (=TAC) , 

 M.