VPN ISM licensing

[a.whiting]

Hi Folks,

We need to cancel a PAK that was erroneously registered against a HWIC UDI instead of the ISM's UDI, and re-apply it to the correct hardware.

As an implementer I have no visibility of support contracts (all done via our UK channel partner), so the TAC tool won't work.

Any ideas how best to do this, please?

Regards,

Andy. 

[Jennifer Halim · Accepted solution]

Pls kindly contact licensing@cisco.com, and they would be able to assist you further on this.

[a.whiting]

Jennifer, thanks very much - problem is now solved with new license sent from the server by the TAC, who kindly picked this up   :-)