VPN service not available

[jay.leong3101]

Hi there,

I installed Cisco AnyConnect Secure Mobility Client into my Windows 10 laptop, but when I run it, it pops out VPN Service not available. After OK, it pops out The VPN agent service is not responding. Please restart this application after a minute. I checked in Services.msc and Cisco AnyConnect Secure Mobility Agent is Running. The Startup type : Automatic, Service status: Running.

Please provide any idea to resolve the issue.

My system detail:

OS: Windows 10 Ent 64-bits

Antivirus: Sophos Endpoint Security and Control

Anyconnect version: 3.1.10010

Machine type: Lenovo Thinkpad T430, no RapidBoot installed.

If I uninstall Sophos from the machine, AnyConnect will work fine without any problem.

I'm using another laptop with the same detail, but AnyConnect work without problem. Any idea?

Thank you.

[pjain2]

hey Jay,

can you  check if the below workaround works for you:

https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/T420-Cisco-Anyconnect-and-Sophos-issues/td-p/579005

also please do the following:

1. Clear out the application, system and anyconnect event logs

   eventvwr (eventvwr.msc /s) -> right click -> Clear all events

2. Reproduce the issue on the client PC.

3. Gather the DART bundle.

[jay.leong3101]

Hi pjain2,

I tried with the solution in the link, but no luck.

Please find the attached DART finding.

[pjain2]

can you also verify that Sophos AV supports Windows 10 because uninstalling it works without any issue

[pjain2]

I would also suggest you opening a case with TAC in case this does not get fixed