why does my internet connection drop when I have VPN Cisco logged on?

[siciliameli]

Hello,

I have VPN Cisco and Interaction workspace that I use for work from home, I have wireless internet connection, I have a wireless laptop I use for personal reasons and I have a wireless desktop that I use just for work.

When I log on to Cisco VPN and I have my works Remote desktop opened on my desktop computer, sometimes I will lose connection right away on my desktop, sometimes, it will allow me to log on to Cisco VPN and I am able to work with clients for hours before it drops off, sometimes, it can drop off many times during the day and sometimes, I don't lose connection at all.

I never lose connection on my laptop, I do not have Cisco VPN on it.

This evening I was on the phone with a client and I lost connection 6 times in a spam of 2 hours. Tonight I keep losing connection, only on my desktop.

What could be causing this and how can I fix this problem? It is urgent as it affects my job and I need to be able to fix this urgently.

Any suggestion is very much appreciated.

Thank you Mel

[steinmannb]

Two things jump into my mind: poor WiFi signal strength on the desktop PC or a dirty OS installation on the desktop PC. I'm quite sure that this has nothing to do with the cisco VPN client itself.

Assuming that you reach your remote workspace through the cisco VPN client it might also be that the remote part (the VPN concentrator) gets congested and drops your connection but than other employees would complain as well (can be checked with your ICT guys).

The thing is: when you lose Internet connection on your laptop while surfing a web site and connection comes back again within no time you won't notice anything. If the same happens to a system constantly receiving encrypted packets and some are missing the VPN client will drop the connection. Completely different protocols (http/ipsec) that are differently prone to packet drops...

[siciliameli]

May I ask what you mean by "dirty OS installation on the desktop PC."? I

I had my desktop built to specifications for the employer I work for and requested Windows 7 pro to be sure I would have no problems with the VPN client as apparently, some workers that had windows 8 experienced a lot of problems.

Do I need to get the IT person that built my desktop to look into this?

[fshebl001]

I have the same problem since I switched to windows 8. The problem has nothing to do with the strength of the wireless signal. Did you find any solution?

[siciliameli]

I've not found a solution and to be honest it is driving me insane.