Cisco Ironport C170 - Cannot access WebGUI and problems with creating reports

[CP2]

Hello folks. I have an old C170 that is out of contract and end of life. It was working fine for a few years up until this week. I received a few e-mails this morning from the C170 saying "A failure occurred while building periodic report 'Internal Users Daily Report'." SO naturally I go to login to the webGUI, but I get an error:

ERROR RESPONSE ERROR Code 500: Server got itself into trouble: The application raised an exception.

So I am only able to access the CLI. I am not a pro or even intermediate level on these devices, so can someone assist on my courses of action? I did the DISK_USAGE command, but nothing seems too out of wack there.

Services                      Disk Usage (GB)   Quota(GB)
----------------------------------------------------------
Spam Quarantine                       0.0           1.0
Reporting                             1.5           8.5
Tracking                              9.6          10.0
Total                                11.1          19.5

I did a reboot on it and it came back up fine. I can ping the device as well. I just can get to the webGUI for easier troubleshooting.

[TANECO Admins]

It’s not SSL. I checked this version. I turned https access off on management interface – via http a got same error.

[CP2]

You won't able to get the latest which is like 11.1.0, but I believe you can still get up to 8.x.x or something maybe even 9.x.x. But the 7.x.x that we are stuck on is lame.
In your updateconfig command see if you can change the update source to

update-manifests.ironport.com 443
update-manifests.ironport.com 80

The tech I was working with said that this is where I should be trying to get my updates from now since the old source is dated.

[Stan Huang]

Which firmware version do you use?

[berihun]

Hi Stahuange

Not sure about the the diffrence between Firmware and OS version

but ths OS version is 7.1.3-014

here it is the output for IPCHECK on CLI may be it will help u to find the Firmware version

Model S370
Platform R710 (80AE)
LCD Setting custom
LCD Text Cisco IronPort S370
WSA Version Version: 7.1.3-014
Build Date 2011-09-07
Install Date 2012-11-01 09:55:11
Burn-in Date Unknown
Serial No. 842B2B5008D1-HJGQY4J
BIOS Version 0.0.1C
RAID Version 1.21.02-0528, 2.01.00, 1.02-014B
RAID Status Optimal
RAID Type 10
RAID Chunk Unknown
BMC Version 1.00

Disk 0 418GB SEAGATE ST3450857SS ES643SK1XFNM
Disk 1 418GB SEAGATE ST3450857SS ES643SK1WK1V
Disk 2 418GB SEAGATE ST3450857SS ES643SK1WLXL
Disk 3 418GB SEAGATE ST3450857SS ES643SK1X661
Disk 4
Disk 5
Disk 6
Disk 7
Disk Total 1672GB

Root 2GB 17%
Nextroot 2GB 17%
Var 400MB 1%
Log 522GB 97%
DB 2GB 0%
Swap 8GB
Proxy Cache 300GB

RAM 1 A Empty
RAM 1 B Empty
RAM 2 A 1024M ECC 1333MHz
RAM 2 B Empty
RAM 3 A 1024M ECC 1333MHz
RAM 3 B Empty
RAM 4 A Empty
RAM 4 B Empty
RAM 5 A 1024M ECC 1333MHz
RAM 5 B Empty
RAM 6 A 1024M ECC 1333MHz
RAM 6 B Empty
RAM 7 A Empty
RAM 7 B Empty
RAM 8 A Empty
RAM 8 B Empty
RAM 9 A Empty
RAM 9 B Empty
RAM Total 4G

CPU 1 Xeon 2.266G 5860FSB 1M Cache
CPU 2 Empty

PCI 1 PCI-e g2 x8, 4x Empty
PCI 2 PCI-e g2 x8, 4x Empty
PCI 3 PCI-e g2 8x Empty
PCI 4 PCI-e g2 8x Installed

NIC Management 00:10:18:76:fe:07, NetXtreme Gigabit Ethernet PCI Express (BCM5721)
NIC P1 84:2b:2b:50:08:d1, NetXtreme II Gigabit Ethernet (BCM5709)
NIC P2 84:2b:2b:50:08:d3, NetXtreme II Gigabit Ethernet (BCM5709)
NIC T1 84:2b:2b:50:08:d5, NetXtreme II Gigabit Ethernet (BCM5709)
NIC T2 84:2b:2b:50:08:d7, NetXtreme II Gigabit Ethernet (BCM5709)

PS1 Unknown
PS2 Unknown

[berihun]

Hi,

you didn't get any info from the output ?

[CP2 · Accepted solution]

The problem has been solved by doing a system update. I was able to update the system all the was from 7.5.2 to 11.0.1. If you try to upgrade from 7.5.2 to 7.6.2 instead of 7.6.1 then you might run into problems. So try upgrading to 7.6.1 instead. Seems that in the 7.0.0 series that it didn't like to skip releases in the upgrade path. Once I was able to get to 8.x.x then I could go full iteration upgrades. Like from full 8, to full 9, to 10, to 11. Each subsequent upgrade on my network speed took about 20 minutes. The download part wasn't the lengthy part. The reboot was the lengthy part. Good luck with your upgrades!