end-user notification is not working for one of the untagorized HTTPS webistes on IronPort WSA

[Karthik B V]

When users try to access the URL https://cloud.skytap.com/tools/connectivity they are getting 'Internet Explorer cannot display the webpage' instead of regular IronPort WSA end-user-notification. This URL is currently uncategorized. Please advice.

[Vance Kwan · Accepted solution]

The transaction needs to be decrypted so that the WSA can insert the block page.  I believe you have Uncategorized URL's set to DROP.

[Karthik B V]

Yes, we have set drop all the uncategorized URLs. We do get end-user-notifications for HTTP websites which are uncategorized.

However, if any of the HTTPS websites which are uncategorized, then we wont get end-user-notification.