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Policy Trace not returning the Correct policy

Ahmed Hassabo
Level 1
Level 1

Hi Everybody,

Our issue here is that when we run a policy trace on any of our Active Directory users - it does not match the Correct policies and match the Global Access policy although the Trace return right Identity policy

However if i try access an any URL  and monitor the activity from the cli OR  Ftp Access log - i cann see that the user has in fact had certain policies applied to it.

i think there ara problem in policy trace to fatch the coorect policy form GUI

Does anyone have any suggestions as to how resolve this.

Running the command testauthconfig - completes successfully.

Web Security Appliance Version Information
Model:S160
Version:7.5.1-079 for Web

Ahmed mostafa

1 Reply 1

Michael Cole
Level 1
Level 1

A TAC engineer informed me a while back that Policy Trace was currently unreliable, and they hope to fix it in the future. I wouldn't rely on it for accuracy.