06-12-2024 07:48 PM
Hi,
I reinstalled a WSA (virtual instance) and the license token was added it all went well until the point of adding it to the M300. The IP address of the WSA is 10.5.179.162, the same with a different host name was tried to be added to the M300, as the point of establishing connection i get the below message :
"Add Web Security Appliance
Error — The host key for 10.5.179.162 appears to have changed.
It is possible that someone is trying to hijack the encrypted connection to the remote host. Please use the logconfig->hostkeyconfig command to verify (and possibly update) the SSH host key for 10.5.179.162.
"
I have cleared the SSH keys on the WSA with the hostkeyconfig command yet I cannot add the reinstalled WSA 10.5.179.162 to the M300, when I click on submit to add nothing happens even after 2 hours.
Cam anybody please help me to resolve this issue as I need to urgently get the WSA back online.
Thank you
revantha
Solved! Go to Solution.
06-12-2024 10:28 PM
what is the version of code running on M300 ?
WSA running this code ? 10.5.179.162 ?
if the WSA already added remove and check by issue the commands and scan again and check :
06-13-2024 12:07 AM
SMA should be always higher version than WSA to Manage.
Check compatible matrix and upgrade accordingly and check.
Notes, make sure you have backup before upgrade both WSA and SMA
06-12-2024 10:28 PM
what is the version of code running on M300 ?
WSA running this code ? 10.5.179.162 ?
if the WSA already added remove and check by issue the commands and scan again and check :
06-12-2024 11:32 PM
06-13-2024 12:07 AM
SMA should be always higher version than WSA to Manage.
Check compatible matrix and upgrade accordingly and check.
Notes, make sure you have backup before upgrade both WSA and SMA
06-13-2024 06:18 PM
Thank you Balaji for your inputs
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