The File Analysis service is not reachable

[spacemeb]

Hello,

 We observe the below message on WSA:

"The File Analysis service is not reachable,

Last message occurred 40 times between Sat Jul  3 14:53:23 2021 and Sat Jul  3 15:52:36 2021."

Product Information

Product: Cisco S170 Web Security Appliance
Model: S170

The telnet command to the corresponding file analysis server is working.

 telnet panacea.threatgrid.com 443

 I also think that it is highly unlikely firewall to block access to the destination since telnet is working..

Has anyone found a solution? I have seen some similar posts related to ESA, in which users suggested to re-register the device. 

As for me, I believe that it would more wise to perform a packet capture on WSA to see what it really happens in network level. 

Any advice would be highly appreciated.

Thanks in advance,

MEB

[spacemeb · Accepted solution]

Hello,

This is the case: 

https://www.cisco.com/c/en/us/support/docs/field-notices/705/fn70571.html 

On the packet capture that we performed, it was obvious that it was trying to communicate with tlsv1.0 but the connection terminated with RST.

Kind Regards,

MEB