Unable to open Access policy and Decryption policies through GUI on Ironport S360

[Mukund M Deshpande]

Hi,

I'm facing a very odd issue with the Ironport S360 device. Through GUI if i'm trying to open the Access policies and Decryption policies it gives me an error

to check the gui logs and in the log file it states as below.

An application fault occurred: ('proxy_security/policy_groups_base.py _formatMembershipProtocols|612', "<type 'exceptions.AttributeError'>", "'NoneType' object has no attribute 'getMembers'", '[util/Aquarium.py screenLoop|403] [util/InternalLibrary.py inverseExtend|328] [util/InternalLibrary.py __call__|746] [screen/Controller.py __call__|23] [util/InternalLibrary.py __call__|746] [screen/CommonController.py __call__|40] [util/InternalLibrary.py __call__|746] [screen/AppController.py __call__|175] [util/InternalLibrary.py __call__|748] [proxy_security/policy_groups_base.py __call__|174] [proxy_security/policy_groups_base.py _updateBean|416] [proxy_security/policy_groups.py _formatPolicyGroups|118] [proxy_security/policy_groups.py _formatMembership|179] [proxy_security/policy_groups_base.py _formatMembershipProtocols|612]')

Policies are working but not able to edit or view them and CLI is not very helpful either.

If anyone could help me on this.... i need to make some urgent changes in the policy.

Thanks...h

[Luis Silva Benavides]

Sagar,

Take a look to the configuation itself (CLI or export it) and see if you notice any mismatch between the Identities and the Name if the Identity that is associated with the Access Policy.

If you don't see any difference will be a good idea to involve TAC.

HTH

Luis Silva

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