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Beginner

URL Categorization Changing

Hello,

 

We are seeing URLs categorization shifts. Why would this happen?

The Talo website - https://talosintelligence.com/ - lists the site as Non-governmental Organizations, but ever so often we lose access because the site gets re-categorized as a parked domain.

Ultimately the categorization normalizes and we regain access, but not before users complain. We would like to avoid putting in an exception.

 

Advanced thanks.

5 REPLIES 5
Cisco Employee

Re: URL Categorization Changing

Log a Support case with Talos for any domain or URL  that you believe has the incorrect reputation or categorization

 

https://talosintelligence.com/reputation_center/support#contact-form

Regards,
Lokesh K. Lal
ENGINEER.TECHNICAL MARKETING
Cisco Systems Inc.

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Collaborator

Re: URL Categorization Changing

His point is that stuff that's categorized correctly is getting changed to "Parked", and that's causing problems...

The real answer is to open a TAC case about that...the reputation dispute will get them fixed but the actual recategorization needs someone on the inside asking Talos pointed questions.
Beginner

Re: URL Categorization Changing

Thanks Ken.

 

I was hoping someone in the wild would know. I'll get a TAC case opened for this.

 

Regards

Cisco Employee

Re: URL Categorization Changing

It needs to go to Talos team via TAC or Support URL shared for further investigation to get accurate reply

Regards,
Lokesh K. Lal
ENGINEER.TECHNICAL MARKETING
Cisco Systems Inc.

Please don't forget to rate useful posts
Cisco Employee

Re: URL Categorization Changing

Hi DamianRC

 

Your categorization engine may be failing to update and rolling back to factory settings.  When the WBRS engines fails to update properly, it rolls back to factory and re-downloads all definitions.  Get your TAC case open and we can look into why the engine is failing.

 

Alex