URL Categorization Changing

[DamianRC]

Hello,

We are seeing URLs categorization shifts. Why would this happen?

The Talo website - https://talosintelligence.com/ - lists the site as Non-governmental Organizations, but ever so often we lose access because the site gets re-categorized as a parked domain.

Ultimately the categorization normalizes and we regain access, but not before users complain. We would like to avoid putting in an exception.

Advanced thanks.

[Lokesh Kumar Lal]

Log a Support case with Talos for any domain or URL  that you believe has the incorrect reputation or categorization

https://talosintelligence.com/reputation_center/support#contact-form

[Ken Stieers]

His point is that stuff that's categorized correctly is getting changed to "Parked", and that's causing problems...

The real answer is to open a TAC case about that...the reputation dispute will get them fixed but the actual recategorization needs someone on the inside asking Talos pointed questions.

[DamianRC]

Thanks Ken.

I was hoping someone in the wild would know. I'll get a TAC case opened for this.

Regards

[Lokesh Kumar Lal]

It needs to go to Talos team via TAC or Support URL shared for further investigation to get accurate reply

[Alexandra Giunta]

Hi DamianRC

Your categorization engine may be failing to update and rolling back to factory settings.  When the WBRS engines fails to update properly, it rolls back to factory and re-downloads all definitions.  Get your TAC case open and we can look into why the engine is failing.

Alex