WSA error

[Soporteco]

Hi everyone. 

We have the following Ironport in our network:

UDI: S170 V03 FTX1632M0AA
Name: S170
Description: Cisco IronPort S170
Product: Cisco IronPort S170 Web Security Appliance
Model: S170
Version: 7.5.2-303

The manager told me he is receiving the following error many times during the day, and we don't know how to troubleshoot this issue:

An application fault occurred: ('updater/app_thread.py _set_abandoned_versions|883', "<type 'exceptions.TypeError'>", "'NoneType' object is unsubscriptable", '[updater/app_thread.py update_handler|1149] [updater/app_thread.py _run_update|739] [updater/app_thread.py _set_abandoned_versions|883]')

Product: Cisco IronPort S170 Web Security Appliance

Model: S170

Version: 7.5.2-303

Serial Number: 5057A8E21096-FTX1632M0AA

Timestamp: 12 Aug 2014 07:29:24 -0500

To learn more about this alert, please visit the Cisco IronPort support Web site.

http://www.cisco.com/web/ironport/index.html

Any help would be appreciated! Thanks!!

[kushsriva · Accepted solution]

Hi,

It seems you are facing the issue due to bug: CSCzv91509 ( https://tools.cisco.com/bugsearch/bug/CSCzv91509 ) which throws an exception if the WSA is unable to contact the cisco Update servers.

Here are the Workarounds suggested in the Bug information:

Workaround:
If the issue was unreachable ironport udpate servers:
For versions 7.7.x: Restore connection to Cisco Updater Servers and run "tzupdate force" in the CLI to force all updates
For versions 7.5 and earlier: Restore connection to Cisco Updater Servers and reboot the appliance.

If issue was two or more handlers trying to download same update:
Contact Cisco Technical support to stop the extra handler
 

Regards,

Kush