WSA Smart Licensing

[patoberli]

Hi

I'm running a WSA with 14.5.1 and have just enabled Smart Licensing and clicked register and entered the token. Problem is, its registration status is even after 5 minutes still on "Product Registration is initiated.". I have now realized that I have selected the wrong Test interface. The thing is, in this state I cannot change it. I can select it, but there is no save button and the "Register" button is also greyed out.
CLI is also of not much help:

license_smart

Choose the operation you want to perform:
- STATUS - Show overall Smart Licensing status.
- SUMMARY - Show Smart Licensing status summary.
[]> status

Smart Licensing is : Enabled

Evaluation Period: In Use
Evaluation Period Remaining: 89 days 23 hours 48 minutes
Registration Status: Product Registration is initiated.
Last Registration Renewal Attempt Status: SUCCEEDED on 15 Jan 2024 17:16
License Authorization Status: Evaluation Mode
Last Authorization Renewal Attempt Status: No Communication Attempted
Product Instance Name: HOSTNAME
Transport Settings: Direct (https://smartreceiver.cisco.com/licservice/license)

 Shall I just wait longer, or how can I change the test interface, ideally without a reboot of the box?

Thanks
Patrick

[patoberli · Accepted solution]

Good news, after some 15-30 minutes it finally timed out and I was able to restart the registration. 

[amojarra]

Hello @patoberli 

Happy to hear that it is working now.

just in case, if you need to restart any WSA's services, you can use a hidden command from CLI 

WSA_CLI> diagnostic


Choose the operation you want to perform:
- NET - Network Diagnostic Utility.
- PROXY - Proxy Debugging Utility.
- REPORTING - Reporting Utilities.
- SERVICES - Service Utilities.
[]> SERVICES           <---------- Choose Services 

Choose one of the following services:
- AMP - Secure Endpoint
- AVC - AVC
- DCA - DCA
- WBRS - WBRS
- EXTFEED - ExtFeed
- L4TM - L4TM
- ANTIVIRUS - Anti-Virus xiServices
- AUTHENTICATION - Authentication Services
- MANAGEMENT - Appliance Management Services
- REPORTING - Reporting Associated services
- MISCSERVICES - Miscellaneous Service
- OCSP - OSCP
- UPDATER - UPDATER
- SICAP - SICAP
- SNMP - SNMP
- SNTP - SNTP
- VMSERVICE - VM Services
- WEBUI - Web GUI
- SMART_LICENSE - Smart Licensing Agent
- WCCP - WCCP
[]> SMART_LICENSE        <------------ Choose SMART_LICENSE


Choose the operation you want to perform:
- RESTART - Restart the service
- STATUS - View status of the service
[]> RESTART              <------------ choose restart 

Regards,

Amirhossein Mojarrad

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