Black screen with Airmedia AM-200 connected to Webex Roomkit

[JeroenNijs]

Hello,

I have 40 Meeting Rooms with Webex Roomkits (Plus, Mini, Normal) where an Airmedia AM-200 is connected for sharing purposes.

After adding these Roomkits in Control Hub (Webex Edge for Devices) , the software of the room gets automatically upgraded.

Now I have the issue that after an upgrade of the Webex Roomkit Software (RoomOs pushed from the cloud), the Airmedia screen turns black and the only solution is to restart Airmedia or Disconnect/Reconnect the HDMI cable.

Anyone who has the same issue? 

[Borislav]

Hi Jereon,

Maybe it´s little late reply, but have you tried looking in the CEC and EDID configuration of the AirMedia?

The problem you´re describing is usually associated with a bad handshake or a problem with the CEC.