Cisco Directory Connector - Webex Avatar sync

[PATRICK HARRIS]

We are using the Cisco Directory Connector to sync users, groups and avatars from Active Directory to Webex.  i recently added a user to AD and initiated a manual sync of the Directory Connector, however the users avatar is not populating in Webex Control Hub and to the Webex App. Any input would be greatly appreciated. 

[Jose Nerio]

Hi Patrick, 

Did you run a Full Sync? It would require a full sync instead of incremental sync. If no success after the full sync you could clear the Avatar's cache and then run another full sync. From the deployment guide:

1. Go to C:\Program Files (x86)\Cisco Systems\Cisco Directory Connector\Plugins\

2. Delete DirSyncPluginAvatar.dll-cache.bin.

3. Rerun the avatar synchronization from the Cisco directory connector.

[dtibbe]

Have you set up the avatar sync correctly as described in https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cloudCollaboration/spark/hybridservices/directoryconnector/cmgt_b_directory-connector-guide-admins/cmgt_b_directory-connector-administration-guide_chapter_01.html#id_97990
Is it only for that user or also for existing ones?