01-18-2021 08:09 AM - edited 01-18-2021 08:11 AM
Hi everybody,
does anyone use custom video backgrounds on Desk Pros? I'm encountering a strange issue while using them. Regardless of image's type (.JPG or .PNG), its resolution (1280x720, 1920x1080, 3940x2160) and its size (500 kB - 3,5 MB), the device software is stretching it unnecessarily and approx. 5 percent of the image on each side gets cut. When using same images in Webex meeting client under Windows 10, everything is shown properly.
Any thoughts?
Thank you, Thomas
05-09-2022 04:52 AM
Hi VoIPlab,
Have you tried using the page https://roomos.cisco.com/images to see if the same thing happens to you?
I upload an image from here and it works without problems.
BR
Javier.
05-09-2022 06:44 AM
Hi Javier,
thank you for following up on this thread - Cisco has fixed that issue somewhen last year. It works now like a charm.
Have a good time and please stay safe!
Thomas
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