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Error webex control hub Azure AD

Albert Pavon
Level 1
Level 1

Hello,

Trying to replace AD FS to Azure AD I have the next error every time I enter to webex control hub - Organization Setup:

Referrer: Control Hub notification toaster-links
Browser URL: https://admin.webex.com/settings
Control Hub Build: 20240606-0d42c6a
View Org ID: 33e8f2f3-39da-43dd-9309-915e8b0d8f73
Logged-in User ID: 130db31b-cb13-446a-b577-de0e347acce8
Logged-in User Org ID: 33e8f2f3-39da-43dd-9309-915e8b0d8f73
Logged-in User Clock UTC: Thu, 13 Jun 2024 08:35:43 GMT
Customer Type: Enterprise

Status: 404
Status Text: Not Found
URL: https://identity-eu.webex.com/extIntegration/azureAD/33e8f2f3-39da-43dd-9309-915e8b0d8f73/v1/WebexApplications/status
Tracking ID: ATLAS_8925d222-2387-4fa2-a184-f4806087ad16_146
Error: {
"error": {
"key": "404",
"message": [
{
"code": "701028",
"description": "Resource not found. client-request-id: f3fb5c6a-369e-4e27-8626-b5a58b3215c1"
}
]
},
"trackingId": "ATLAS_8925d222-2387-4fa2-a184-f4806087ad16_146"
}

Message: Error de integración de Azure AD. No se ha encontrado el recurso solicitado. TrackingID: ATLAS_8925d222-2387-4fa2-a184-f4806087ad16_146

1 Reply 1

dtibbe
VIP Alumni
VIP Alumni

Are you trying to set up SSO (https://help.webex.com/mfu88u/) or user sync (https://help.webex.com/heauzeb/)? In which step is it failing? Have to raised a TAC case?