Exporting Webex Chat History

[kellymcl1]

Is it possible to export someone's Webex chat history? If so, where can I find the export instructions?

[josviz]

Hello @kellymcl1,

A Compliance Officer admin can pull Chat history for Webex users using the following article as a reference:

Manage compliance data for legal hold
https://help.webex.com/en-us/article/nvxjt52/Manage-compliance-data-for-legal-hold

As a user you can get your chat history with the following options:

a) https://developer.webex.com/docs/api/v1/messages/list-messages

b) https://github.com/CiscoDevNet/webex-teams-archiver

Cheers,

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[dtibbe]

If it is for your own user, you may utilize the Messages API  as well

[Kathy N.]

Webex Chat history can only be downloaded by a user assigned as Compliance Officer in Control Hub.  Here's a link to more information about this role.

https://help.webex.com/en-us/article/nr70c1m/Ensure-Regulatory-Compliance-of-Webex-App-and-Meetings-Content