Since the IP Communicator is ending support we will be going to Jabber as the soft phone replacement. My question is "How can I tell if a user has ever used their Cisco IP Communicator Phone?" I don't want to create Jabber for users who have never ever even used their soft phone. Our service desk would automatically request a soft phone be created for new users whether they asked for it or not so I'm hoping there is a tool where I could see what users were using their soft phones and which ones never used it.
Thank you!
