Unable to enter pin

[EFragoso10]

Hey, I just setup a Webex 55. I'm dialing out to our bridge and I'm able to hit it. But when it request to enter the pin, I just hear the touch tones but it doesn't input them up on the screen. Any ideas what it can be?

[lina.makdesi]

Hey, 

which Release do you have on Webex 55 ?

can be that you have this Bug CSCvx09177 ?

https://help.webex.com/en-us/article/npzzh6m/Resolved-Issues-in-Previous-RoomOS-Releases

Best Regards,

Lina