cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
310
Views
1
Helpful
1
Replies

Webex App support policy Question

Jesse D
Level 1
Level 1

The latest post regarding Webex App support https://help.webex.com/en-us/article/ne3khsm/Webex-App-support-policy  states that "To ensure a high level of security and access to the latest features, Webex enforces a limited lifespan for its desktop clients. It mandates a new minimum version every four months." Does anyone know if this includes VDI client versions as well?

We support not only the traditional desktop client at our agency but a good amount of Thin Client VDI Webex users and trying to understand how that looks if we are currently on the latest version of Webex_VDI_43.10.x and its scheduled EOL via the online article is August 2024. I haven't seen a newer VDI version released yet, so wanted to see if anyone knows if the EOL applies to VDI client versions. 


Thanks!

1 Reply 1

mkauder
Level 1
Level 1

I created a support case for this and confirmed that we do in fact have to follow the same policy regardless of VDI.