Webex Meeting Mute

[Amber Meeting & Events Admin]

Hello,

We have recently purchased license for WebEx meeting (Business package).  In our first Webex which was attended by 120 persons, I used Mute All on entry function and was periodically muting some who have unmuted themselves, but there were about 7 participants where I was unable to see their microphone in order to mute them.  What is the reason for that and what could be done about it?

Many thanks,

Amr Hussein  

[SiliconRichard]

I have not observed this but you are able to mute all simultaneously as the host.

https://help.webex.com/en-us/r2cdv1/Mute-or-Unmute-Others-as-a-Host-in-the-Cisco-Webex-Meetings-Suite