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Answer Webex call with desk phone

tegrotenhuis
Level 1
Level 1

When I join a Webex meeting, I can choose to call my desk phone (a Cisco IP phone).  But if someone calls me via Webex, it uses my laptop mic/speaker, and I do not get an option to use my desk phone.  Is there a way to setup Webex so that it will use my desk phone for audio when someone calls me directly via Webex?

1 Reply 1

dtibbe
VIP
VIP

If your Webex App is in CTI mode (ie. connected to your desk phone), you can click on answer call in the app's popup. As your're connected, your Deskphone will ring. You may also choose to answer the call at your computer instead.