Hello.
I'm doing statistics on call queues.
I can see the call abandonment rate.
A user asks me if it's possible to see the average wait time before abandonment.
We do have the overall average wait time for calls in the queue, but I don't see any indicator for the average time before abandonment.
All indicators on queue !
Phone NO. Extension Total Hold Time Avg Hold Time Total Talk Time Avg Talk Time Total Handle Time Avg Handle Time Total Wait Time Avg Wait Time Answered Calls Taux Service % Answered Calls Abandoned Calls % Abandoned Calls Avg Abandoned Time Total Abandoned Time Total Calls Calls Overflowed Calls Timed Out Calls Transferred Avg No. of Agents Assigned Avg No. of Agents Handling Calls
