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Calling SIP address

PATRICK HARRIS
Level 4
Level 4

Currently migrating to Webex Calling. We have approximately 70 users migrated and using Local Gateway to integrate Webex Calling with on prem users. We have an issue with calls dialed from the directory on a Webex Mini not ringing the on prem users desk phone. It does ring the Webex App on the PC. I did notice for the synced user profiles in Control Hub the Cisco Webex SIP address is not populated for those users that are still on prem. We are using the Cisco Directory Connector to sync users from Active Directory. Any input would be greatly appreciated. 

1 Reply 1

dtibbe
VIP Alumni
VIP Alumni

Do you initiate the calls via SIP or do you call the users on Webex (LOCUS)? Calls on Webex will not be signalled on MPP phones.

Have you checked the LGWs SIP traces?