Camera does not work with background image

[eric.dcvieira]

My camera does not show me in front when I select a background image, and with defocus. Someone with same problem?

[dmcinnis · Accepted solution]

Issue resolved. Updated camera firmware from lenovo.com, removed all apps that used the camera - webex, zoom, ...  rebooted then reinstalled webex and now it is working,.

[eric.dcvieira]

Reinstall but the problem persists

[dtibbe]

I've checked here, but I do not have the issue neither in calls nor in meetings. Also I've not heard about that from any collegues.

Is the issue also present if you place yourself in front of another wall? Maybe you're too shiny and Webex does not recognize you in front of the white wall

Is the issue specific to Webex Calling or is is in Calls on Webex or Meetings as well?

[eric.dcvieira]

I'm going to try to reinstall, I tested the same feature with Zoom it worked

[dtibbe]

Background removal is done by the app, not by the camera. The algorithms may differ between applications..

[eric.dcvieira]

I have to reinstall, webex again.. thank you

[FREDERIC THERRIEN]

This was helpful to me.