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999
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35
Helpful
7
Replies

Camera does not work with background image

eric.dcvieira
Beginner
Beginner

My camera does not show me in front when I select a background image, and with defocus. Someone with same problem?

1 Accepted Solution

dmcinnis
Beginner
Beginner

Issue resolved. Updated camera firmware from lenovo.com, removed all apps that used the camera - webex, zoom, ...  rebooted then reinstalled webex and now it is working,.

View solution in original post

7 Replies 7

dmcinnis
Beginner
Beginner

Issue resolved. Updated camera firmware from lenovo.com, removed all apps that used the camera - webex, zoom, ...  rebooted then reinstalled webex and now it is working,.

eric.dcvieira
Beginner
Beginner

Reinstall but the problem persists

dtibbe
VIP Advisor VIP Advisor
VIP Advisor

I've checked here, but I do not have the issue neither in calls nor in meetings. Also I've not heard about that from any collegues.

 

Is the issue also present if you place yourself in front of another wall? Maybe you're too shiny and Webex does not recognize you in front of the white wall

 

Is the issue specific to Webex Calling or is is in Calls on Webex or Meetings as well?

I'm going to try to reinstall, I tested the same feature with Zoom it worked

Background removal is done by the app, not by the camera. The algorithms may differ between applications..

I have to reinstall, webex again.. thank you

This was helpful to me.  

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