WxCC Record

[IbrahimSaad]

Hello
I have configured an audio Record - Set variable - Queue contact - Disconnect in WxCC to capture caller messages after official business hours; however, I do not know how to retrieve or listen to these messages. Could anyone offer some advice?

I can leave the message but how the agent can listen to the message?

[MichaelRalston0900]

Hello @IbrahimSaad, the audio record node is not really meant for that. You would be better off doing a blind transfer to a voicemail group on Webex Calling. That would let you capture the caller's message, then you can send it to an email or distribution list for agents to work through. 

[IbrahimSaad]

Thank you for your help I will try that
What is the Record use for in the flow?