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Introduction to Webex Contact Center

Published on ‎09-22-2021 10:22 AM by Community Manager | Updated on ‎12-16-2021 10:09 AM

Tuesday 28, September 2021, at 10:30hrs PDT (utc -7)

Community Live Event 

Would you like to discover the all-new, next generation cloud contact center? Meet the all-new Webex® Contact Center, an intelligent, flexible, and delightful solution.

This session introduces Webex® Contact Center, a next-generation cloud contact center solution that brings the innovation, flexibility, scalability, and agility of the cloud.

As the way customers and companies interacts continues to evolve, the contact center industry is also adapting. For both call centers and contact centers, the goal is to improve the customer experience. Webex® Contact Center is built for the future of customer experience, being not just a contact center but an experience center that gives customers the answers they need in the channel they prefer, all with exceptional speed and accuracy. Today, it’s not enough to simply have call center functionality, business should offer a true omnichannel experience for all customers to ensure having customers for life.

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* This event is free, and it is open to everyone, including students, instructors, Cisco customers and partners. You can register here*

Expert Details 


Alejandra Gonzalez is a Technical Solutions Specialist in the collaboration space at the RTP center in USA. She started her career at Cisco 14 years ago on Cisco TAC Mexico supporting collaboration technologies. Later, she joined the CUCM RTP team and finally moved to a pre-sale’s role. Alejandra graduated from the Monterrey Institute of Technology and Higher Education (ITESM) she has a master’s degree specialized on internet technologies form Australia. She has the certifications of CCIE in voice and collaboration.


  • New York, USA 13:30hrs
  • San Jose, USA 10:30hrs
  • Delhi, India 23hrs
  • Paris, France 19:30hrs
  • Mexico City, MX 12:30hrs

For more details and information, visit the Webex community.
Do you know you can get answers before opening a TAC case by visiting the Cisco Community. Explore the Cisco Community, find or create content of your interest.

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Tue, Sep 28, 2021 10:30 AM PDT
Tue, Sep 28, 2021 12:00 PM PDT